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How managers and employees communicate (i.e. don’t communicate) is often a massive train wreck.
Pride is not being passed along — and definitely not authentic pride.
So why does all this happen? It's complicated and every #manager and every #workplace is different, but we can sketch it out a bit.
Ever heard of halo effect? That means if a person is good at one thing, we assume they’re good at others. (We do it with ourselves too.)
This is a huge rabbit hole with management.
Here’s what can often happen: an employee is enthusiastic, or a kiss-ass, or checks boxes well.
Here’s what can often happen: an employee is enthusiastic, or a kiss-ass, or checks boxes well.
None of these aspects mean they’re a good employee.
But the boss likes this — ass kissed, boxes checked — and responds favorably to this employee.
They then launch halo effect, and assume this person is good at a bunch of stuff.
But the boss likes this — ass kissed, boxes checked — and responds favorably to this employee.
They then launch halo effect, and assume this person is good at a bunch of stuff.
So now you have Process Polly and Box Checking Ben running every major project for the team …
… and usually right into the ground.
… and usually right into the ground.
What’s been conveyed here is Hubristic Pride tied to the Halo Effect.
When Ben and Polly become managers, what do you think will be most important to them?
The correct answer here would be “maintaining control.”
When Ben and Polly become managers, what do you think will be most important to them?
The correct answer here would be “maintaining control.”
Why should we even care about #pride at #work? Isn't it about the check and that's it?
Largely.
You spend a lot of time at work for a huge chunk of your life.
So, wouldn’t you want people to tell you that you were doing well, in an authentic way?
Wouldn’t that be nice?
Largely.
You spend a lot of time at work for a huge chunk of your life.
So, wouldn’t you want people to tell you that you were doing well, in an authentic way?
Wouldn’t that be nice?
And when we don’t have pride being conveyed, we fall into some other issues:
Respect
Trust
Turnover
Etc, etc.
Respect
Trust
Turnover
Etc, etc.
The sheer fact is this: most businesses lose people because of stuff as basic as “No one ever talked to me or encouraged me,” and then somehow we let executives claim people leave because of salary.
That’s a bullshit excuse, largely cooked up so we can keep avoiding genuine moments with employees as we generate reports in some dashboard.
Some ways we could fix it --->
Maybe hire more for soft skills? http://thecontextofthings.com/2017/06/15/soft-skills/
But maybe don't call them "soft" skills because, well, it has a certain connotation for men? http://thecontextofthings.com/2020/01/31/on-notions-of-hard-vs-soft-at-work/
Promote less assholes, even if those assholes make big numbers. Let the assholes remain as ICs. http://thecontextofthings.com/2015/12/02/work-culture-and-asshole-bosses/
Teach -- yes, train -- #management on how to recognize employees and be respectful. #employeeengagement #employeeexperience #respect http://thecontextofthings.com/2016/07/24/employee-recognition-ideas/
It’s not hard, but it’s very far from the core things most guys in a company want to focus on — slaying revenue dragons and generating spreadsheets — so it often falls by the wayside.
Alas.
But hey, if you’re a manager, go boost someone up today. And boost ’em up for genuine stuff they’re good at. Do it. It’ll work. They’ll work harder and care more. This is some legit science right here.
#work #futureofwork #management #leadership #life #respect #recognition
#work #futureofwork #management #leadership #life #respect #recognition
