Read on Twitter
Here comes a rare event where I challenge a competitor: 
https://abs.twimg.com/emoji/v2/... draggable="false" alt="👋" title="Waving hand" aria-label="Emoji: Waving hand"> @zendesk. Today was our biggest ever product launch @intercom. 21 new features. I have so much respect for what you have achieved, your financial results are incredible, you seem like a nice bunch of people. But...
...you are the incumbent and businesses and their customers need a better support product. Yours is powerful but is the old generation. People don& #39;t enjoy using it. It was designed in a world where we emailed our friends and businesses hid behind technology...
Ours is the next generation, based on a world where we use Messengers to communicate + customer interaction is conversational by default. Intercom seamlessly integrates proactive support (outbound messages), automated + self serve support (bots), + human support (https://abs.twimg.com/emoji/v2/... draggable="false" alt="👋" title="Waving hand" aria-label="Emoji: Waving hand">ticketing)
Our customers and their customers love using Intercom.
Before today, some of your customers couldn& #39;t switch because we didn& #39;t have some of the powerful workflows you have. But from today, our Support solution is also now very powerful...
Before today, some of your customers couldn& #39;t switch because we didn& #39;t have some of the powerful workflows you have. But from today, our Support solution is also now very powerful...
We designed, built and shipped 21 new features in the last 6 months (during the pandemic https://abs.twimg.com/emoji/v2/... draggable="false" alt="🤯" title="Explodierender Kopf" aria-label="Emoji: Explodierender Kopf"> ) - to take us to a place where many businesses can switch... https://www.intercom.com/blog/announcing-new-customer-support-features/">https://www.intercom.com/blog/anno...
..because we have most of what you have, but more importantly we have a vision for the future backed up with a modern, next generation product... https://www.intercom.com/blog/conversational-support-funnel-announcement/">https://www.intercom.com/blog/conv...
We still have some product gaps here and there, we& #39;ll close them this year. Then we& #39;ll move ahead, because the pace of our product development is unparalleled against all our competitors. No one is close. We shipped over 150 product updates last year. https://www.intercom.com/changes/en ">https://www.intercom.com/changes/e...
The world is moving fast and businesses will need to bet on the company with the strongest trajectory. Speed of product development is a critical advantage (and no offence Zendesk I& #39;m just highlighting what is obvious https://abs.twimg.com/emoji/v2/... draggable="false" alt="😅" title="Lächelndes Gesicht mit offenem Mund und Angstschweiß" aria-label="Emoji: Lächelndes Gesicht mit offenem Mund und Angstschweiß">)
Again, much respect for what you have achieved. But today is our day. I am so proud of our amazing team + I believe our current product trajectories says the future will be ours. But I hope you can come at us! Competition makes everyone better https://abs.twimg.com/emoji/v2/... draggable="false" alt="😀" title="Grinsendes Gesicht" aria-label="Emoji: Grinsendes Gesicht"> Respect and see you soon!
