Paul Adams, Discover and Read the Best of Twitter Threads by @Padday

Paul Adams

Padday

Here comes a rare event where I challenge a competitor: @zendesk. Today was our biggest ever product launch @intercom. 21 new features. I have so much respect for what you have achieved,

1/ Support teams the world over are struggling with huge increases in volume. Be nice to them! We just shipped a huge change to how @intercom works so they

I've just finished a new job ladder for our Directors in Product Management and Product Design. Here are some of my conclusions to share what I learned and solicit some