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Paul Adams
Padday
Here comes a rare event where I challenge a competitor: @zendesk. Today was our biggest ever product launch @intercom. 21 new features. I have so much respect for what you have achieved,
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1/ Support teams the world over are struggling with huge increases in volume. Be nice to them! We just shipped a huge change to how @intercom works so they
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I've just finished a new job ladder for our Directors in Product Management and Product Design. Here are some of my conclusions to share what I learned and solicit some
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