1/n Anyone else notice how many great software products for nontechnical users are all about shortcuts and “command-line like” functionality now?

2/n Of course shortcuts have existed in some “heavy use” and technical products forever — excel, IDEs, Adobe, markdown etc.

3/n But as more people spend more time and do more work in software — the micro frictions matter and the command line is now everywhere. It’s unacceptable to require *15 clicks to close a ticket.* It is acceptable to expect many learn “technical user” ux patterns for efficiency.

4/n
Great keyboard experiences:
Figma design
Superhuman email
Clubhouse project management
Notion, Coda docs
what else?

5/5
Related solution to the “navigating more in software problem” — increasing # products that are layers to stitch fragmented SaaS tools together. But early in this