The best guide to EUROPE DROPSHIPPING - Sizes, Returns and Refund Management - a THREAD
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(2) DISCLAIMER: guys it is still Dropshipping, I am 100% transparent with you, especially support matters in dropshipping is mostly about try to remove as much customer tension as possible.

(3) Especially in fashion and shoes with hundreds of products you will have a percentage of low quality products, false products, damaged products etc. the most important point here is to install processes that solves most of that.

(4) RETURNS and REFUNDS:
When it comes to returns we act like the most dropshippers, the general terms state that the customer needs to ship the goods back to China to get a refund.

(5) For us this is mostly a logistic thing, we don’t have any refund or processing centers outside of China. Of course this is only the official version, our general goal is to never let it come to the point that a customer really wants to send the goods back to china.

(6) How do we do it - first of all we try to analyse the problem:

(7) 1- Unhappy with the product in general: we are offering up to 50 percent without any action from the customer, they can keep the goods! If they are still not happy or say they will open a case we go up to 70 percent. 99 percent of the customer will take 50-70 percent.

(8) 2- Unhappy with the sizes, wrong color, size or damaged received: we send the goods again and offer a 30 percent discount code or a 15 percent refund.

(9) 3- Especially regarding disputes we always try to convince the customer that it is the wrong way to go, they have to wait for weeks for paypal or any other dispute process to get their money with a high chance to lose the case.

(10) 4- If they really want to send the goods back to China we refund 100 percent after we receive the goods!

(11) 24/7 support, all customer matters will be worked on within a maximum of 3-4 hours. They never have the feeling that they aren’t heard, we use a ticket system with auto replies to make sure we can do it the best possible way.

(12) 6- Make sure that you find a good supplier that allows dispute tickets as well especially for order problems that you are responsible for but cannot influence in advance. For example if they sent out the wrong sizes, they should pay for the re-shipping etc.

(13) This is an easy but effective overview, I know most of you don’t want to hear that, but if you want to survive with payment processors in fashion and shoes it is the only way to go.

(14) SIZES:
If we source a new product we request a size chart from our partner in china, we always make sure to have this on the product page, especially to win dispute cases later on it is good to have it there and for the customer to get a picture what size they should order.

(15) To be honest even we test products with Chinese sizes (size charts) first, if we can scale a product we usually make sure to get the product with European sizes to scale (we also change the size charts then).

(16) When it comes to size related disputes we usually ask the customer for a proof that the sizes of the received products do not fit the size charts of the websites. This is a pro tip to win more cases.

(17) As always, you can choose your path, if you give a shit of refunding, after sales management etc you will suffer every few months due to the lack of payment methods. Or you will set up a system with a few percents less profit and you can build a real business.

(18) now do the following:

1- follow me for MORE ecom tips!
2- use these points and create a DS empire!
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