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Civil service is notorious b/c of the lax attitudes of its non gazetted staff. Most of the times, it is these people who interact with public, instead of the officers. Officers who don't take things in their own hands leave a gap for the staff to misuse their official power. 1/n
The staff, when they see how cleverly they can influence an officer by twisting facts, goes on to delay tasks, create excuses, misplace files or demand bribe from public. Officers who believe them blindly end up getting manipulated by these
servants (read: masters). 2/n
servants (read: masters). 2/n
Why do they do this?
A. They believe nobody will reprimand them.
B. They assume officers will never take the pain of reading up case files themselves.
C. Having known the system for decades, they use ways to cash on common man's majboori through threats, lies and pressure. 3/n
A. They believe nobody will reprimand them.
B. They assume officers will never take the pain of reading up case files themselves.
C. Having known the system for decades, they use ways to cash on common man's majboori through threats, lies and pressure. 3/n
Government offices lack efficiency due to various reasons, overstaffing is the biggest I believe. If you hire 10 people to do the same task, none of them will do it. They'll keep transferring the burden of duty to another in line. 4/n
If, today, a policy comes along that makes it possible to fire govt servants (including both officers and staff), I'm sure the attitudes towards work will change immediately. 5/n
But who will let such a policy take form? Senior bureaucrats who have rigged the system in their favour still maintain the strongest hold over decision making. Young bureaucrats can't change things overnight. 6/n
Mere reforms in the existing system can't do much, a radical revamp is needed.
Get rid of (red-tape) file system.
Replace mechanical procedures.
Get rid of incapacitated individuals.
Get rid of current ACR process.
All of these things became redundant a long time ago. 7/n
Get rid of (red-tape) file system.
Replace mechanical procedures.
Get rid of incapacitated individuals.
Get rid of current ACR process.
All of these things became redundant a long time ago. 7/n
Our bureaucracy runs on paper that has yellowed and rules that have decayed. There's no public service in the current public service. 8/n
