1/4: Monday morning update for Simple customers converting to BBVA: The call center will be open today from 6:00 a.m. to 7:00 p.m. CT. Your continued patience is appreciated due to an anticipated high call volume today, leading to longer than usual hold times.

2/4: For those waiting to enroll in online and mobile banking: Your debit cards, ATMs, checks and scheduled transactions continue to function as usual, even though you aren’t able to login to the mobile and online services at the present time to see your account.

3/4: We’ve said this before, but we want to reiterate that we know not having online and mobile access to your account is unacceptable, and we continue our work to make this right.

4/4: Thank you for your continued patience and please accept our sincerest apologies for such a challenging conversion experience.