Okay, this is ridiculous.

@AppleSupport/ @iTunes - I’ve a complaint outstanding from *2018*!! My (then) 3-year-old godchild made several unauthorized purchases.

Your reps assured me I’d get a refund, with witnesses hearing.

3 years later & I’m still being privately denied.

Honestly, why do you have customer support in the first place if - immediately after I stop talking to customer support - you turn around and override with that customer support rep has done?

Penalizing me almost $200 over a 3 year old’s mistake…THREE YEARS AGO?

My financial institution has agreed that this situation is absurd. They have repeatedly offered to initiate a refund request on my behalf.

Unfortunately, you locked my iTunes account when I had them do this the first time so I told them no.

Yet you refuse to communicate.

I don’t like taking my issues publicly, but you’ve been making life difficult for me since you locked me out of my accounts in 2018.

I don’t own a computer, so my phone is needed for everything. SSDI forms, scanning, shopping, wallet, medical, etc.

So I save to pay the balance.

Apple, you’re literally making me pay for purchases I didn’t authorize PLUS pay interest to @CapitalOne or else you hold my Apple/iTunes accounts as hostages by locking me out if I try to have this corrected by anyone other than you.

This is wrong.