while i don’t intend on bashing the company, i’d like to speak out on my experience working for the WDC in a role that you *dont* see anyone talk about.

my last day is 5/15

let’s talk about the disney reservation center

I lasted a year. this is a great job for the direct opposite of what they look for. to handle the guests, you can’t be empathetic. they want you to be but it’ll kill you if you are because you’ll take on all the stress of every guest you speak to and it drains you from your desk

this may be one of the few roles where leadership definitely has your back. but they’re limited in what they can do. my leaders felt so bad when i said i wanted to kill myself but they could not do anything to move me from my position to help me. they needed casting for that.

mandatory overtime is required and we’ve been in it for three months straight. we get emails about how leadership “understands” how stressful that is but they continue to load mandatory hours into every agents schedule

the idea of being on a phone brings me actual dread. i’ve been called a cunt and more pretty words more than i can count and all you can do is threaten to disconnect, so they stop cursing but get more harassing. you can’t hang up, you’d get in trouble. so you take it.

there’s wiggle room in the ability to make magical moments but it’s rare and we don’t have a lot of empowerment because you’re not supposed to break rules. and when you get yelled at for not providing “disney service” you just accept it because it’s better than getting written up

i moved states by myself to come to be in FL. i saw an opportunity to begin full time with my dream company and i took it. but was the pay and the status worth it? i tried to transfer, offered to take a pay cut, and couldn’t because of the reservation center.

i don’t visit the parks anymore like i used to. the passion i once had for this company has been all but flattened by how i’ve been treated/what i’ve been subjected to. that really saddens me. i put 150% of myself into this to realize i mean nothing to this company in return

one day, i would’ve found this out regardless. i’m glad it happened earlier rather than later.

i still want to come back one day, but in HR where i can support the cast and make a difference for them. these CMs are so important and deserve someone on their side.

sometimes chasing your dreams is met with disappointment and that is what i had to find out. i got my dream and it crushed me. i now have to pick up the broken pieces of my mental health and try to feel somewhat okay again after this was the roughest year of my life

and there is a grieving process that comes with leaving disney. making this call was really hard and it came with lots of tears. even now, i’m going through it because i’m leaving behind my dreams and a big part of me. even at your limit, you tell yourself it’s wrong to go

our reservation center CMs are the unspoken heroes of disney vacations. compliment them, take their surveys, give them love. they deal with so much and don’t get any recognition. just please don’t be someone who adds to what they already endure.