Over a year ago we signed a @Salesforce Enterprise contract for @Heroku. Since then we're experiencing a real nightmare.

A distressing thread

I think this story may well describe why we're keen to remain independent with @DatoCMS and fear VCs and the possibility of forced acquisitions in the future.

A year and a half ago we were contacted by a Salesforce Account Executive asking if we were interested in switching to an Enterprise plan to save some money.

As DatoCMS grew in size, we went through the same process for other core services.

The experience has always been easy, so we figured "why not?"

After some quick back and forth via email we sign the new contract, and enjoy the idea of saving a few bucks.

For a short while.

After only a week, the first disturbing email arrives.

"Our most recent attempt to process payment on Contract XXXX has been declined by the credit card processor. In the event of a second decline, we will suspend the account pending receipt of payment."

Wait. What?

I immediately log into the Heroku dashboard to check it out. No invoice to pay, no information of any kind.

I send a mail to our Salesforce contact: "What's happening here?"