This account of the staff experience is devastating.

The commission says it's unclear why the second wave was worse, despite the government having months to prepare. Actions it did take weren't in time: hospital partnerships didn't take effect until November, new inspectors were still in training and training PSWs was too slow.

"The numbers do not tell the stories of residents who begged for help and answers as life slowly drained from their bodies and light dimmed in their eyes."

Among the recommendation: Counselling for residents and staff, paid for by the homes.

Also in the recommendations: "Now is the time to revisit the business of long-term care."

From the Ontario Hospital Association: https://twitter.com/AnthonyDaleOHA/status/1383204880089821188