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A thread
for businesses looking for tools and techniques that will give you an extra edge. 
This time last week, we published our list of the best website engagement tools for winning customer attentionâŠ
for businesses looking for tools and techniques that will give you an extra edge. This time last week, we published our list of the best website engagement tools for winning customer attentionâŠ
From analytics and engagement tools to customer service and social media tools, we covered it all.
And we included our favourite examples too.
And we included our favourite examples too.
But while weâre pretty happy with the blog itself, we thought weâd give these tools and businesses a little shout-out on Twitter too. Because sharing is caring.
So here it is, a list of our favourite tools for winning customer attention!
So here it is, a list of our favourite tools for winning customer attention!
Landing page builders: an underrated tool that can help you capture attention, funnel customers, and incite action.
Our favourite is @kickofflabs - a great tool for hosting competitions and giveaways, and much more.
Our favourite is @kickofflabs - a great tool for hosting competitions and giveaways, and much more.
Next up, content discovery tools - software that enables you to analyse current trends to make sure your #marketing output is up to date.
Our favourite is @ContentStudioio, which will allow you to discover, plan, and publish new content topics with ease.
Our favourite is @ContentStudioio, which will allow you to discover, plan, and publish new content topics with ease.
Push notifications: a tool to keep your customers up to date with offers, news, and deals.
Theyâre especially effective for mobile devices and we think @onesignal is especially effective at offering them, as well as much more!
Theyâre especially effective for mobile devices and we think @onesignal is especially effective at offering them, as well as much more!
Next up, exit intent overlays: a pop-up tool that can attract email sign-ups, offer deals, and banish cart abandonment.
For a great tool that can offer overlays and so much more, @optinmonster is our number one choice.
For a great tool that can offer overlays and so much more, @optinmonster is our number one choice.
Like overlays, smart bars are a great tool for conversion optimization.
For a great example, check out Sitekit. It allows you to create fantastic smart bars and pop-ups for free, with many more advanced features available too! https://getsitekit.com/
For a great example, check out Sitekit. It allows you to create fantastic smart bars and pop-ups for free, with many more advanced features available too! https://getsitekit.com/
One of the most simple yet effective tools you can use for engaging customers and gathering valuable feedback are online survey tools.
Our favourite example of this kind is @SmartSurvey - with a free basic package available, creating valuable interactive content is a breeze.
Our favourite example of this kind is @SmartSurvey - with a free basic package available, creating valuable interactive content is a breeze.
Thatâs all for now!
Stay tuned for next time, when weâll be covering more website engagement tools thatâll help win your business maximum exposure and engagement.
Stay tuned for next time, when weâll be covering more website engagement tools thatâll help win your business maximum exposure and engagement.
Okay, where were we?
Ah yes, our list of the tools and techniques you can use to engage your customers online.
Next up, analytics...
Ah yes, our list of the tools and techniques you can use to engage your customers online.
Next up, analytics...
Analytic software is one of the most useful website engagement tools to have in your arsenal.
And thereâs obviously some very big names when it comes to these kinds of toolsâŠ
And thereâs obviously some very big names when it comes to these kinds of toolsâŠ
That said, for a great option for SaaS companies, check out @mixpanel to examine real time insights from customers using your product.
When it comes to measuring the effectiveness of customer engagement rates, A/B testing software is another must have.
To run smarter tests on your website @Convertize is a great choice. Alongside itâs A/B testing capabilities, it offers some excellent user experience tools too!
To run smarter tests on your website @Convertize is a great choice. Alongside itâs A/B testing capabilities, it offers some excellent user experience tools too!
User recording is another fantastic way to analyse the actions that customers take on your website.
The best example of this kind of tool is @hotjar - alongside user recording, it also offers feedback tools and heatmaps. Whatâs not to love?
The best example of this kind of tool is @hotjar - alongside user recording, it also offers feedback tools and heatmaps. Whatâs not to love?
Thatâs all for today folks!
Stay tuned though - tomorrow weâll be looking at one of the most important factors of your business: #CustomerService.
Stay tuned though - tomorrow weâll be looking at one of the most important factors of your business: #CustomerService.
And weâre back, looking at the best website engagement tools for you and your business.
Next up, letâs look at #customerservice.
Next up, letâs look at #customerservice.
Customer service is a hugely important factor in providing fantastic #CX. And weâd be doing ourselves a disservice if we didnât mention Talkative here.
But instead of giving you the hard sell, hereâs a few helpful resources instead...
But instead of giving you the hard sell, hereâs a few helpful resources instead...
Letâs get started with #chatbots. Theyâve come a long way since their early days.
Now available as AI virtual agents, these website engagement tools are a low cost way to offer lightning fast answers to common customer service queries.
Now available as AI virtual agents, these website engagement tools are a low cost way to offer lightning fast answers to common customer service queries.
Take a look at these ecommerce chatbot examples to see how you can provide a customer service tool thatâs as entertaining as it is helpful:
https://gettalkative.com/info/ecommerce-chatbot
https://gettalkative.com/info/ecommerce-chatbot
Next up, #LiveChat chat.
At a customer satisfaction rate of 73%, research shows that live web chat is the most popular customer service channel by far.
At a customer satisfaction rate of 73%, research shows that live web chat is the most popular customer service channel by far.
Other than being an efficient channel for fast problem-solving, one reason live chat is becoming even more popular is because of its multilingual translation capabilities.
It means even the smallest of businesses can speak with a worldwide audience.
It means even the smallest of businesses can speak with a worldwide audience.
So how do you make sure you're using the best option for you?
Check out more here on how to choose a live chat option that offers the best translation possibilities: https://gettalkative.com/info/how-to-choose-the-best-multilingual-live-chat
Check out more here on how to choose a live chat option that offers the best translation possibilities: https://gettalkative.com/info/how-to-choose-the-best-multilingual-live-chat
#VideoChat is another website engagement tool that has seen a huge surge in popularity.
Since last year, the use of video chat for customer service has skyrocketed by 70%!
Since last year, the use of video chat for customer service has skyrocketed by 70%!
To figure out how you can get the most of this tool, check out our resource on how to offer video chat for customer service: https://gettalkative.com/info/video-chat-for-customer-service
And if youâre wondering about the debate between live video chat vs scheduled video chat, read more here: https://gettalkative.com/info/advantages-of-video-customer-support
But enough about us - because video chat isnât the only video tool you can use to engage your customers - video marketing tools are also incredibly effective...
In fact, 84% of customers said that theyâd been convinced to buy a product after watching a brandâs video.
In fact, 84% of customers said that theyâd been convinced to buy a product after watching a brandâs video.
So if you want to give #VideoMarketing a try, check out @renderforestcom for toolkits. They'll help you create professional videos thatâll win maximum customer attention.
Thatâs it for today, folks! Thanks for reading so far!
Tomorrow, catch up with us again to continue our look into the tools you can use to win customer attention.
Tomorrow, catch up with us again to continue our look into the tools you can use to win customer attention.
Welcome back to our round up of the best tools and techniques to boost your #CX and customer engagement!
Yesterday, we left off on the subject of video marketing tools.
But there are other video tools you can use to win maximum attention...
Yesterday, we left off on the subject of video marketing tools.
But there are other video tools you can use to win maximum attention...
For instance, animated explainer videos are another great way to teach your customers about your products via video.
Check out @MrWideo so you can start engaging and informing your customers in an entertaining way.
Check out @MrWideo so you can start engaging and informing your customers in an entertaining way.
Next up on our list of the best website engagement tools, weâll be looking at social media.
First up, thereâs the almighty @buffer - a great choice for scheduling posts on a variety of platforms.
First up, thereâs the almighty @buffer - a great choice for scheduling posts on a variety of platforms.
That said, @LoomlySocial is another great example for social media scheduling.
Not only can you schedule your social content, but itâll also keep you up to date on the latest trends. Itâll make sure you never run out of inspiration.
Not only can you schedule your social content, but itâll also keep you up to date on the latest trends. Itâll make sure you never run out of inspiration.
Social listening tools are another must have if you wanted to take your social media output to the next level.
By enabling you to âlistenâ out for social media mentions of your brand, tools like @Crowdfire can help you respond quickly, keeping your customer engagement on point.
By enabling you to âlistenâ out for social media mentions of your brand, tools like @Crowdfire can help you respond quickly, keeping your customer engagement on point.
That's it for today folks - thanks for reading! Weâre nearly there. Check back in tomorrow for the final leg of this mammoth thread!
And weâre back!
For this last roundup of the best tools and techniques to improve your #CustomerExperience, weâll be taking a look at engagement tools that can help you attract previous customers via retargeting and remarketingâŠ
For this last roundup of the best tools and techniques to improve your #CustomerExperience, weâll be taking a look at engagement tools that can help you attract previous customers via retargeting and remarketingâŠ
For example, when it comes to winning customer attention, email is still one of the most powerful tools on offer.
In fact, research shows that itâs up to 40 times more social media for engagement.
In fact, research shows that itâs up to 40 times more social media for engagement.
While there are many well-known email marketing tools at your disposal, @Omnisend is one of the best free options available.
Another website engagement tool that is particularly useful for #ecommerce is retargeting ad campaigns.
Only 2% of online traffic leads to a first-time conversion. Snag the other 98% with a great tool like @ReTargeter.
Only 2% of online traffic leads to a first-time conversion. Snag the other 98% with a great tool like @ReTargeter.
And last but not least - with an opening rate of 98% and a response rate of 45% - SMS marketing tools have a serious impact on attracting customer attention.
Our favourite example is @SimpleTexting, which can help you connect with your customers with ease.
Our favourite example is @SimpleTexting, which can help you connect with your customers with ease.
So there we have it! Our list of website engagement tools thatâll help you win customer attention! PhewâŠ
We hope that youâve discovered some great new tools and companies for you to try out. And if you received a shout-out, congrats! We think what you offer is pretty cool.
We hope that youâve discovered some great new tools and companies for you to try out. And if you received a shout-out, congrats! We think what you offer is pretty cool.
For more info on the businesses and tools weâve covered in this thread, check out the full article here: https://gettalkative.com/info/website-engagement-tools
Let us know which tools have worked best for you! Thanks for reading
Let us know which tools have worked best for you! Thanks for reading
