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Let me tell you a story. I once worked as a line operator for a major international beverage company that shall not be named. After noticing that the people working the line with me had all different routines for how to deal with issues, I had an idea.
All these different routines actually caused a lot of the technical issues that the production had, so I asked one of my bosses if I could make an easy to understand training video that would reduce one of the problems we had. He agreed and allowed me to make it.
I worked on one of my days off and filmed the actual procedure and how it should be done with one of my colleagues. I wrote the script, edited the video and did the VO myself. After showing it to my boss, he agreed to a project that would allow me to make training videos.
I finally felt like I mattered to the company and I worked hard over the next months, producing one training video a month on my own. Writing the script, editing the video, doing VO and making tests for the employees. It was tiring, but fulfilling.
This helped to reduce the unscheduled stops on the line down to mere 15-30 minutes for every shift, and I felt extremely proud of the job I was doing. I was paid the same as I was on the line, but I did not care because I was doing something that I felt mattered.
Then after 11 months of this project, new owners had come in and a new boss was hired. The guy who originally allowed me to do it was relocated. They took me off the project without reason and without an explanation. Only one person had defended me during meetings...
... and that was the guy who I worked the closest with. He knew how much effort I put into my work. I felt like shit, but went back to work on the line. My mental state has never been the best, but this was one of my lowest points and that is saying something.
I had a meltdown at the job and my team supervisor and the guy who had taken me off the project took me in to a meeting. They had no understanding for why I was upset since this was months after losing the project. I had also at the time lost my best friend in a tragic accident.
I eventually left the company and have heard that other people that have taken upon themselves to do the same thing I did, have been treated in the same manner. If you have someone in your company that takes it upon themselves to improve things at work, value them.
Make people feel like they matter. They will work their ass off for you.
I just needed to air that as I felt like I understand that hotel employee very well.
I just needed to air that as I felt like I understand that hotel employee very well.
