I just joined Twitter a few wks ago and it’s admittedly a bit overwhelming. Here goes with my 1st post…I currently lead a 250+ person service team and it strikes me there are some underappreciated leadership lessons that are more important now than ever. Here are 5 of them

1/5 - Vision/Purpose - Have both a well articulated company vision and set of values but also require team members to document their personal purpose and how they connect. How Will You Measure Your Life is a great book if you're interested in exploring purpose further

2/5 - Relationships/Trust - Nothing is more important than establishing personal relationships and trust with members of your team...reduces friction. @realrookieceo talks about relationship bldg in the context of technician ride-alongs in his great interview with @aebridgeman

3/5 - Bias Towards Action - Instill this in your team, when hurdles arise, research what to do, the information is all out there! This is esp difficult in a large org where analysis paralysis is rampant. @StrongpointRich talks about this in his interview with @fortworthchris

4/5 - Red Queen Effect - The pace of change in the world is only accelerating so it's important for everyone on your team, no matter their role, to constantly be leveling up. This will never end. I wrote a blog post about this here - https://www.tombirchard.com/post/the-red-queen-effect

5/5 - Accountability - Where possible, have clear lines of accountability. Matrix structures are popular in large orgs, but strive for defined ownership to reduce redundant communication. @naval talks about gaining specific knowledge, then accountability, and then leverage

I'm genuinely curious, what are some leadership lessons you see as critical that few people are talking about? Thanks for reading, first Tweet in the books!