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Support ignores tickets - Ferrari 812 Superfast Garage before purchase - I owned 12 blueprints before the vault event. I made a purchase for 60+30 bonus blue prints. The 30 bonus blueprints were not assigned. @EA @EAHelp @sean_from_ea @TheFiremonkeys
The advertised blueprints package on the Vault event, 60+30 bonus blueprints. The 7 day winnings will already assign 10+30+100 blueprints - total 140 blueprints. That gives you a 5* car with 10/50 blueprints as seen below
Event Car - 1 race to go before purchase. 5* car 10/50 blueprints. I then purchase 60+30 bonus blueprints, total 90. Which should bring the car up to a 7* car.
The car in my garage is a 6* car with 32/50 blueprints. I already owned 12 blueprints as mentioned at the start. I am therefore missing 30 blueprints, equal to the bonus blueprints purchased.
supporting maths breakdown in excel table format.
I am so sorry I feel i have to open a twitter account to make a public display like this. Firemonkeys support just keep closing my tickets without resolution, for real money purchases. I& #39;ll provide tickets to review for any staff who wish, any info they need!
I just want help for a genuine purchase issue, 5 recent purchases this month. 4 previous purchases were eventually resolved, but no longer getting any official support. im frustrated and driven to look for other means of resolution. I logged a bug for the purchase issue as it
affects every single purchase, i have supporting screenshots and info as above in this thread. but again, ticket closed with no resolution, and i doubt it will be passed to developers to be made aware of given how firemonkeys support are not cooperating.
