Surprisingly I had an extremely good conversation with customer service at John Lewis. I was first told by the call handler to email head office, which I declined. I was then phoned back by a member of the customer service team proper.

Initially this person asked for 3 pieces of information to identify me. I refused to give my postcode or address as the subject has led to women being put in danger and I can't risk that. As my query was about JL policy and not an order, that was eventually accepted.

I described the twitter exchange where JL twitter seemed to say their policy is to allow men to use the women's changing rooms. I asked if this was true, what risk assessment had been undertaken to adopt this policy, how JL are ensuring women and girls safety,

how often the changing areas are checked for spy cams, if clothes especially underwear are checked for semen, and how JL cater for women whose religion doesn't allow for being unclothed in the same area as men to whom they aren't related.

The who took my call was polite, understanding and somewhat aghast at the JL tweet. He was also very understanding about my safety concerns and seemed very positive about raising this with the relevant people and getting back to me with an answer.

I also asked that JL considers who they use to tweet. Anyway. Hopefully 'Amy' was mistaken. We'll see.