And for folks following my wearables journey at home, it took about 23 hours of @whoop ownership for me to decide to box this thing back up and return it. I really wanted to like it but goddamn what an inconsistent device and subpar customer service. Next up, @fitbit! https://twitter.com/beingbrina/status/1381960580383260674

what I liked about @whoop: simplicity, hardware design, it sat on my wrist very well while I worked. if the device actually worked and I kept it, could easily see myself wearing all the time...

what I didn't like about @whoop: holy God not setting up this device is not intuitive whatsoever! poor documentation, tapping to turn on pairing? the app interface was also really terrible and user on-boarding not great...

what I didn't like about @whoop, continued: customer service a thin online knowledge base. phone support says to email. no one emails back but they respond to tweets. i get it working by FaceTiming my friend in @NBA. I helped him set up his @onepeloton, now we are even I think.

what I didn't like about @whoop, continued: when it finally is charged, paired and "working", the device routinely loses bluetooth connection and data is collection is clearly off...

decided to call it quits while on a walk/call with a friend and checked on the activity dashboard to see the @whoop had lost connection for the 5th time. to get it repaired required so much tapping/hammering and retethering I was over it. who has time for this? not I, returning!