Since we're so new, you may wonder what a PSR call is like. While no two calls are alike, what they have in common is that they take longer than average 1st response calls where the agency has such high call volume that they have to limit time on each call to get to the next one.

Our calls take around an hour on the front end and then our Community Health Workers spend as much time as needed on the back end to try to connect clients with services.

Here is an example of a recent calls: PSR responded to a business re a welfare check on an individual who was inebriated and sleeping against the side of the building. After waking the individual, they discovered that this person did not speak English.

The PSR team engaged interpreters from Language Line to communicate w/ the individual in their native language. The person was able to share their home address. One team member stayed with the individual while the other went to the address to confirm that it was correct.

At the address, PSR made contact with a family member who followed PSR back to the location to assist and bring this individual home. PSR connected the individual and family member with one of PSR’s Community Health Workers to set them up with addiction assistance.

We will keep sharing these stories so the community can best understand what we do, how we do it, and descriptions of situations where they might request our assistance. Thanks for following our story.

Note: the photo with this thread is of PSR members sharing brochures about the program with Lents community members. This is not a photo of a call or response for service.