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I& #39;m seeing multiple folk today discussing how Adobe suckers people into "monthly" subscriptions that& #39;re actually annual subs in disguise, including massive predatory cancellation fees. I escaped their bullshit. Here& #39;s my script. Reuse as needed.
I worked support for a sucky company in the past. I know what gets results.
State what you want in plain language & don& #39;t budge.
State what they& #39;re not getting (your money)
State the unethical and possibly illegal terms of the contract.
Don& #39;t attack the person you& #39;re talking to.
State what you want in plain language & don& #39;t budge.
State what they& #39;re not getting (your money)
State the unethical and possibly illegal terms of the contract.
Don& #39;t attack the person you& #39;re talking to.
If they just run you in circles, state your next steps: contacting your bank to block payment, followed by a local or industry ombudsman. Most ombudsmen charge the company they& #39;re investigating up-front, which usually costs more than the contract they& #39;re trying to tie you to.
Ex: the elec company I once worked for would be charged $500-700 per ombudsman investigation. We were instructed to cave on all demands as soon as the caller said the O-word, unless those demands involved debt of over $700.
Some other useful words and phrases to drop in chats with customer support:
Predatory.
Manipulative.
Exploitative.
Also: "I will be discussing this with my online professional networks once we& #39;re done, so I hope you can help me in a way that lets me recommend your services."
Predatory.
Manipulative.
Exploitative.
Also: "I will be discussing this with my online professional networks once we& #39;re done, so I hope you can help me in a way that lets me recommend your services."
This is code for "I will shout about this on Twitter if you don& #39;t dig deep and locate a crumb of ethics." They know it & they know it costs them more than a single annual sub
