Read on Twitter
I'm seeing multiple folk today discussing how Adobe suckers people into "monthly" subscriptions that're actually annual subs in disguise, including massive predatory cancellation fees. I escaped their bullshit. Here's my script. Reuse as needed.
I worked support for a sucky company in the past. I know what gets results.
State what you want in plain language & don't budge.
State what they're not getting (your money)
State the unethical and possibly illegal terms of the contract.
Don't attack the person you're talking to.
State what you want in plain language & don't budge.
State what they're not getting (your money)
State the unethical and possibly illegal terms of the contract.
Don't attack the person you're talking to.
If they just run you in circles, state your next steps: contacting your bank to block payment, followed by a local or industry ombudsman. Most ombudsmen charge the company they're investigating up-front, which usually costs more than the contract they're trying to tie you to.
Ex: the elec company I once worked for would be charged $500-700 per ombudsman investigation. We were instructed to cave on all demands as soon as the caller said the O-word, unless those demands involved debt of over $700.
Some other useful words and phrases to drop in chats with customer support:
Predatory.
Manipulative.
Exploitative.
Also: "I will be discussing this with my online professional networks once we're done, so I hope you can help me in a way that lets me recommend your services."
Predatory.
Manipulative.
Exploitative.
Also: "I will be discussing this with my online professional networks once we're done, so I hope you can help me in a way that lets me recommend your services."
This is code for "I will shout about this on Twitter if you don't dig deep and locate a crumb of ethics." They know it & they know it costs them more than a single annual sub
