For the past month, I've been gathering strong opinions and insights from DTC leaders like @AmandaMGoetz, @chrismeadej, and @kristenxjones on how they are building customer experiences.

Here's a couple of things that stuck with me...

@AmandaMGoetz validated my passion for two-way communication by saying:

We’re focused on fostering two-way conversations with our customers, capturing customer feedback so we can effectively and efficiently review our wins and our greatest opportunities for growth.

@kristenxjones talked about the huge windows of opportunity:

Being available to answer questions as needed is crucial to capture a customer while they're in a decision-making mindset!

@chrismeadej knows all founders have to get their hands dirty at some point:

Interact! There is nothing better than picking up the phone and calling your customers directly. Especially in the early days.

If you're a faster reader than I am a thread typer, read all insights here https://www.cartloop.io/post/dtc-brands-share-why-customer-experience-is-the-future-of-marketing?utm_source=social&utm_medium=click&utm_campaign=dtc_roundup

Special thanks to all the amazing founders that took part of this roundup

Aaron Spivak, founder of @HushBlankets
@impauldavis, founder of Mosi Tea
Ashwinn Krishnaswamy, founder of @itsoklahomas
Sam Mendelsohn, founder of @livesozy
@SizzleDev, founder of @SizzlePopcorn

@Shadighanim, founder of Fashionsta
@natalielennick, founder of @GreenAblutions
@lewiswf, founder of Patrick Adair Designs