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For the past month, I& #39;ve been gathering strong opinions and insights from DTC leaders like @AmandaMGoetz, @chrismeadej, and @kristenxjones on how they are building customer experiences.
Here& #39;s a couple of things that stuck with me...
Here& #39;s a couple of things that stuck with me...
@AmandaMGoetz validated my passion for two-way communication by saying:
We’re focused on fostering two-way conversations with our customers, capturing customer feedback so we can effectively and efficiently review our wins and our greatest opportunities for growth.
We’re focused on fostering two-way conversations with our customers, capturing customer feedback so we can effectively and efficiently review our wins and our greatest opportunities for growth.
@kristenxjones talked about the huge windows of opportunity:
Being available to answer questions as needed is crucial to capture a customer while they& #39;re in a decision-making mindset!
Being available to answer questions as needed is crucial to capture a customer while they& #39;re in a decision-making mindset!
@chrismeadej knows all founders have to get their hands dirty at some point:
Interact! There is nothing better than picking up the phone and calling your customers directly. Especially in the early days.
Interact! There is nothing better than picking up the phone and calling your customers directly. Especially in the early days.
If you& #39;re a faster reader than I am a thread typer, read all insights here https://www.cartloop.io/post/dtc-brands-share-why-customer-experience-is-the-future-of-marketing?utm_source=social&utm_medium=click&utm_campaign=dtc_roundup">https://www.cartloop.io/post/dtc-...
Special thanks to all the amazing founders that took part of this roundup
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Aaron Spivak, founder of @HushBlankets
@impauldavis, founder of Mosi Tea
Ashwinn Krishnaswamy, founder of @itsoklahomas
Sam Mendelsohn, founder of @livesozy
@SizzleDev, founder of @SizzlePopcorn
Aaron Spivak, founder of @HushBlankets
@impauldavis, founder of Mosi Tea
Ashwinn Krishnaswamy, founder of @itsoklahomas
Sam Mendelsohn, founder of @livesozy
@SizzleDev, founder of @SizzlePopcorn
@Shadighanim, founder of Fashionsta
@natalielennick, founder of @GreenAblutions
@lewiswf, founder of Patrick Adair Designs
@natalielennick, founder of @GreenAblutions
@lewiswf, founder of Patrick Adair Designs
