We think it is time for us to address the issues that have been circulating. This is not in any way an attempt to invalidate all the complaints and disappointments raised by our customers, but simply just to share the situations from our side.

While this does not excuse our mistakes and lack of competence in handling our orders, we would like to highlight that we had never intentionally kept quiet and/or refused to cooperate with our customers.

We have tried to resolve issues raised by our customers and offer solutions we genuinely thought were fair for both parties. Unfortunately, some of the compensations/solutions offered were not accepted and/or responded to and now have been brought out publicly for solutions when-