I really need to put this on a billboard or something. https://twitter.com/ldavidmarquet/status/1380586568826621960

I'll say a few more words about this. Because I think there is a lot of work to do on the rift between individual contributors and middle managers. Those two groups should be working together to deal with issues that arise in the company. https://twitter.com/ldavidmarquet/status/1380586568826621960?s=19

As a manager, it can be tough when it feels like all people do is bring you problems and expect you to fix them. It feels draining, and you start to wonder if those people take any responsibility for the problems themselves.

That's an understandable feeling. But we shouldn't let it lead to that negative cliche: "don't bring me problems, bring me solutions". As the OP suggests, the natural outcome of that is people will stop talking to you about problems. And soon you won't know what they are.

Instead, the hard work is to make yourself very open to hearing problems. But you also have to get good at being honest with people and saying "This won't be solved soon. What can we do in the meantime?"

I talked about this in a previous thread about making the management job more sustainable. You have to help people understand how long it takes to create the change they want to see from you. https://twitter.com/polotek/status/1165116336806100992?s=19