https://abs.twimg.com/emoji/v2/... draggable="false" alt="🌍" title="Europa-Afrika auf dem Globus" aria-label="Emoji: Europa-Afrika auf dem Globus"> Having spoken to hundreds of companies from #startups to 100-year-old businesses worth tens of billions, it& #39;s clear why companies need better ways to manage #SaaS.

https://abs.twimg.com/emoji/v2/... draggable="false" alt="🙋" title="Glückliche Person, die eine Hand hebt" aria-label="Emoji: Glückliche Person, die eine Hand hebt"> Employee Experience
https://abs.twimg.com/emoji/v2/... draggable="false" alt="🚀" title="Rakete" aria-label="Emoji: Rakete"> Scalability
https://abs.twimg.com/emoji/v2/... draggable="false" alt="🤖" title="Robotergesicht" aria-label="Emoji: Robotergesicht"> Automation of low-value tasks
https://abs.twimg.com/emoji/v2/... draggable="false" alt="💳" title="Kreditkarte" aria-label="Emoji: Kreditkarte"> Saving money
https://abs.twimg.com/emoji/v2/... draggable="false" alt="🔐" title="Geschlossenes Schloss mit Schlüssel" aria-label="Emoji: Geschlossenes Schloss mit Schlüssel"> Security

Today, I want to talk about experience

Traditionally teams seeking to control SaaS do it by introducing bureaucracy.

Founders control the credit card.
Finance teams introduce a request form.
A person is hired to run a procurement process.

https://abs.twimg.com/emoji/v2/... draggable="false" alt="⏫" title="Nach oben zeigendes doppeltes Dreieck" aria-label="Emoji: Nach oben zeigendes doppeltes Dreieck"> Bureaucracy
https://abs.twimg.com/emoji/v2/... draggable="false" alt="⏬" title="Nach unten zeigendes doppeltes Dreieck" aria-label="Emoji: Nach unten zeigendes doppeltes Dreieck"> Speed
https://abs.twimg.com/emoji/v2/... draggable="false" alt="☹️" title="Stirnrunzelndes Gesicht" aria-label="Emoji: Stirnrunzelndes Gesicht"> Employees

Teams think they& #39;re doing the right thing. They think it& #39;s what serious companies do. They& #39;re managing risk and controlling burn.

In reality, everyone across the business gets frustrated.

Working at a startup becomes a little less fun.

Bureaucracy doesn& #39;t just stop at the purchase order. Other processes will become targets to be formalised

Company culture will begin to change. It will become more about control. Not agility & creativity.

A middle management will emerge.

Your best people will get frustrated.

They& #39;ll remember the good old days, when things moved quickly. Before their were forms and so many meetings. to look around for places that are more agile.

The whole company begins to slow down.

But there& #39;s a better way.

You don& #39;t need to introduce procedures from the 1960s. You can empower teams to keep moving fast, without giving up visibility and control.

And keep employees happy...