#Thread
Most of us receive electricity bills regularly. But, how many of us understand the details & the structure of the bill? In a new study, we analysed bill formats used by 26 Indian #discoms to understand how consumer-friendly the bills are.

What did we find? https://abs.twimg.com/emoji/v2/... draggable="false" alt="👇" title="Rückhand Zeigefinger nach unten" aria-label="Emoji: Rückhand Zeigefinger nach unten">
The spot bills provided to consumers in Uttar Pradesh & Bihar do not provide information on #energy slabs, point of contact at the discom for grievance redressal, details for Consumer Grievance Redressal Forum, & details for a tariff change.
#electricity #powersector
Tamil Nadu consumers receive billing info through a foldable white meter card kept near the meter box on which the meter-reader manually records consumption units & charges. The WMC doesn’t provide a proper breakup of all charges, slab details & subsidy details to consumers.
The bill provided by a Mumbai discom is quite elaborate & informative & presents a good case for other discoms to emulate. But, the discom could do better by giving info on the past payment & suggestions for #energy conservation.
#electricity #powersector
Overall, we found that #electricity bills do not provide adequate information to consumers across India. Would standardising elements in bill formats & using a more comprehensible structure across states make the bills more consumer-friendly?

#powersector
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