Thread by @ellianiadanii, yall,,, ive never had any customer service experience worse than this.. coming [...]

yall,,, ive never had any customer service experience worse than this.. coming from an exclusive brand w a premium price, im truly disappointed

https://abs.twimg.com/emoji/v2/... draggable="false" alt="🤧" title="Niesendes Gesicht" aria-label="Emoji: Niesendes Gesicht"> many people on my Instagram asked me to make a thread about this for awareness since im not the first one yg kena so here it goes lol

30 Nov 2020 - ordered Jasmine Pants (Sky Blue). they told me the expected delivery date would be 8 January 2021. ok, no prob. i dont mind waiting over a month really no big deal.

11 Jan 2021 - they shipped out.
13 Jan 2021 - we received the pants, but wrong color (Pistachio)

“normal colour was unavailable” and they didnt bother to tell/ask me to choose a different colour?

https://abs.twimg.com/emoji/v2/... draggable="false" alt="🥲" title="Smiling face with tear" aria-label="Emoji: Smiling face with tear"> initially they offered these 2 compensation options to choose from. chose the first option but i felt it wasnt fair for me, so i asked for full refund.

“normal colour was unavailable” and they didnt bother to tell/ask me to choose a different colour? https://abs.twimg.com/emoji/v2/... draggable=

initially they offered these 2 compensation options to choose from. chose the first option but i felt it wasnt fair for me, so i asked for full refund." title="“normal colour was unavailable” and they didnt bother to tell/ask me to choose a different colour? https://abs.twimg.com/emoji/v2/... draggable="false" alt="🥲" title="Smiling face with tear" aria-label="Emoji: Smiling face with tear"> initially they offered these 2 compensation options to choose from. chose the first option but i felt it wasnt fair for me, so i asked for full refund.">

to which they denied, cos of their no refund policy. so me, being an annoying customer (lol) i tried to fight for my rights and they agreed to let me keep the pants i received, and they’ll send me a new pants as a compensation right after MCO ends. so yay okie!! fun!!

at one point shops were allowed to open again right so i was expecting my pants to arrive soon.

14 Feb 2021 - asked for a status
15 Feb 2021 - “will notify later” ok

6 March 2021 - asked for the expected shipping date, they said “within the coming week” ok

24 March 2021 - asked for an update, again. seen je

https://abs.twimg.com/emoji/v2/... draggable="false" alt="🥲" title="Smiling face with tear" aria-label="Emoji: Smiling face with tear">

25 March 2021 - had enough, i kind of ranted on my Instagram story and my friend also helped me and posted on her Twitter, which then i received a call from the owner herself, apologizing for everything. oki, sorted! yay!

24 March 2021 - asked for an update, again. seen je https://abs.twimg.com/emoji/v2/... draggable=

25 March 2021 - had enough, i kind of ranted on my Instagram story and my friend also helped me and posted on her Twitter, which then i received a call from the owner herself, apologizing for everything. oki, sorted! yay!" title="24 March 2021 - asked for an update, again. seen je https://abs.twimg.com/emoji/v2/... draggable="false" alt="🥲" title="Smiling face with tear" aria-label="Emoji: Smiling face with tear">25 March 2021 - had enough, i kind of ranted on my Instagram story and my friend also helped me and posted on her Twitter, which then i received a call from the owner herself, apologizing for everything. oki, sorted! yay!">

26 March 2021 - they sent a new pants via Grab, along w flowers and a card

28 March 2021 - my friend tried the new pants, couldnt fit

https://abs.twimg.com/emoji/v2/... draggable="false" alt="😃" title="Lächelndes Gesicht mit geöffnetem Mund" aria-label="Emoji: Lächelndes Gesicht mit geöffnetem Mund"> the first pants ok, second one cannot button & zip. because the cawat for the new pants (crotch area) is shorter by 2 inches.

26 March 2021 - they sent a new pants via Grab, along w flowers and a card28 March 2021 - my friend tried the new pants, couldnt fit https://abs.twimg.com/emoji/v2/... draggable=

the first pants ok, second one cannot button & zip. because the cawat for the new pants (crotch area) is shorter by 2 inches." title="26 March 2021 - they sent a new pants via Grab, along w flowers and a card28 March 2021 - my friend tried the new pants, couldnt fit https://abs.twimg.com/emoji/v2/... draggable="false" alt="😃" title="Lächelndes Gesicht mit geöffnetem Mund" aria-label="Emoji: Lächelndes Gesicht mit geöffnetem Mund"> the first pants ok, second one cannot button & zip. because the cawat for the new pants (crotch area) is shorter by 2 inches.">

(i thought cuff = cawat. my bad. gak bisa bahasa ingris maafkan sayer)

also disclaimer: i didnt know the pants should have pockets now. cos time beli Nov 2020 takde pocket lagi at that time. maybe they couldve informed me instead of relying on me to notice everything?

so i texted the owner on her personal number cos at that point i just wanted to be done w this issue. they replied the next morning and offered a full refund! yay!

29 March 2021 - sent the pants back via Poslaju
31 March 2021 - they received it

so they said they’ll check & inform me by Friday

2 April - gave my bank details etc, they said will share the receipt in 1-2 working days (Tuesday?)

6 April - asked for an update
7 April - “by the end of the day”
8 April - asked again
9 April - “in a while” ..

https://abs.twimg.com/emoji/v2/... draggable="false" alt="🤧" title="Niesendes Gesicht" aria-label="Emoji: Niesendes Gesicht">

so they said they’ll check & inform me by Friday2 April - gave my bank details etc, they said will share the receipt in 1-2 working days (Tuesday?)6 April - asked for an update7 April - “by the end of the day”8 April - asked again9 April - “in a while” ..https://abs.twimg.com/emoji/v2/... draggable=

" title="so they said they’ll check & inform me by Friday2 April - gave my bank details etc, they said will share the receipt in 1-2 working days (Tuesday?)6 April - asked for an update7 April - “by the end of the day”8 April - asked again9 April - “in a while” ..https://abs.twimg.com/emoji/v2/... draggable="false" alt="🤧" title="Niesendes Gesicht" aria-label="Emoji: Niesendes Gesicht">">

they said “in a while” at 1:28pm. as of now, 3:08pm, i have yet to receive my refund. so sekarang ni kita teka “in a while” tu rasa rasa dapat bila? hehehe

tbh idk whats taking them so long to just open the M2U app and transfer the money.. im sorry that im broke that i become an annoying customer who wouldnt let go of her RM250 dhdhsjs but ya Allah whats so hard? i dah bagi balik seluar. macam terhegeh pula minta duit i balik

https://abs.twimg.com/emoji/v2/... draggable="false" alt="🥲" title="Smiling face with tear" aria-label="Emoji: Smiling face with tear">

just feel like i need to clarify:

1) i dont mind waiting >1 month when i ordered tu honestly no issue at all but make sure u get my order correct la?
2) i didnt attach all screenshots bcs obviously banyak.. but i’ll be glad to share all of them if u think im hiding some parts

https://abs.twimg.com/emoji/v2/... draggable="false" alt="🥰" title="Smiling face with 3 hearts" aria-label="Emoji: Smiling face with 3 hearts">

ok got my refund!!! finally!!

https://abs.twimg.com/emoji/v2/... draggable="false" alt="😍" title="Lächelndes Gesicht mit herzförmigen Augen" aria-label="Emoji: Lächelndes Gesicht mit herzförmigen Augen">

https://abs.twimg.com/emoji/v2/... draggable="false" alt="😍" title="Lächelndes Gesicht mit herzförmigen Augen" aria-label="Emoji: Lächelndes Gesicht mit herzförmigen Augen"> memang nak kasi today or sebab ada orang tag owner dia tadi we will never know~ anyway 1/10 customer service will not recommend and will not buy from them again too much hassle lol

ok got my refund!!! finally!! https://abs.twimg.com/emoji/v2/... draggable=

https://abs.twimg.com/emoji/v2/... draggable="false" alt="😍" title="Lächelndes Gesicht mit herzförmigen Augen" aria-label="Emoji: Lächelndes Gesicht mit herzförmigen Augen">https://abs.twimg.com/emoji/v2/... draggable="false" alt="😍" title="Lächelndes Gesicht mit herzförmigen Augen" aria-label="Emoji: Lächelndes Gesicht mit herzförmigen Augen"> memang nak kasi today or sebab ada orang tag owner dia tadi we will never know~ anyway 1/10 customer service will not recommend and will not buy from them again too much hassle lol" title="ok got my refund!!! finally!! https://abs.twimg.com/emoji/v2/... draggable="false" alt="😍" title="Lächelndes Gesicht mit herzförmigen Augen" aria-label="Emoji: Lächelndes Gesicht mit herzförmigen Augen">https://abs.twimg.com/emoji/v2/... draggable="false" alt="😍" title="Lächelndes Gesicht mit herzförmigen Augen" aria-label="Emoji: Lächelndes Gesicht mit herzförmigen Augen">https://abs.twimg.com/emoji/v2/... draggable="false" alt="😍" title="Lächelndes Gesicht mit herzförmigen Augen" aria-label="Emoji: Lächelndes Gesicht mit herzförmigen Augen"> memang nak kasi today or sebab ada orang tag owner dia tadi we will never know~ anyway 1/10 customer service will not recommend and will not buy from them again too much hassle lol" class="img-responsive" style="max-width:100%;"/>

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