Hey @swiggydesign
Your Instamart auto refund process is a self-goal since you've suddenly forgotten customer psychology here
Instamart is a TOPUP order "job to be done"
If you have NOT have products in stock, you seek permission to send rest, not auto refund! Why?

Normally we need 1/2 items that FORCES us to order via Instamart. However, when you've opened the app - you order 2/3 more - just as you would do if you ran to your nearby grocery store

But what if the offline grocery store does NOT have the needed product? You DO NOT ORDER!

So
1. You have to be ACCURATE in your own dark grocery store
2. If you do not, then please do not auto refund. CANCEL it instead or ask the customer

How you deliver the edge case LOSES the customer forever

If you cant delight customers when you fail, why even offer that service

This is like refunding for the birthday cake but delivering the candles ordered alongside it

Did your focus group customers tell you this was the best UX/CX you could do?

No alert notification - just a quiet transaction SMS pisses off customers. DO NOT be too clever by half!

Right now, I have an irate child hungry for 45 minutes, cooked food that he's not eating and a consequent food order I'm not placing via Swiggy

Auto refund loses customers silently! PLEASE reconsider

Your UX has been Dont do this. PLEASE! This is not what Swiggy stands for

and as always, as an ex-SUPER but forever friend of Swiggy, happy to have a chat if you folks wish to debrief or listen to real customers who LOVE UX not just eyecandy in the name of UI :-)

Good afternoon @swiggydesign