1/ Very few things in life are more important and impactful than the way we communicate. Communication is how we connect — or disconnect — from each other. This is especially true in the midst of a difficult, emotionally-charged conversation.

2/ When a conversation is difficult and full of emotion, wise people don’t react, they respond. They are thoughtful and intentional. They are discerning and disciplined. They seek to bring clarity and perspective to the conversation.

3/ Foolish people, on the other hand, get caught up in their emotions, and then react with heat rather than light. The result is escalated anger, diminished clarity, rash words, hurt feelings, and damaged relationships.