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I just experienced the best definition of "THE WORST SERVICE EXPERIENCE" from @GloWorld @GloCare
I had 333GB worth of data on my line, and my data plan was suppose to be renewed this evening. I had more than enough of the required amount needed for the renewal to take effect.
I had 333GB worth of data on my line, and my data plan was suppose to be renewed this evening. I had more than enough of the required amount needed for the renewal to take effect.
The actual time for the renewal came and I got an SMS notifying me that my data plan had been renewed. Successful right? O yeah!
Shortly after, I got another SMS stating that I didn& #39;t have sufficient credit for the plan I wished to buy. Huh? What plan is that?
Shortly after, I got another SMS stating that I didn& #39;t have sufficient credit for the plan I wished to buy. Huh? What plan is that?
I decided to investigate and discovered that @GloWorld had tried to bill me a second time for the renewal. That said, it wouldn& #39;t be an issue right? Sure!
Guess what? Glo wiped my previous 333GB together with the newly added 18.25GB, which had just been acquired from the renewal
Guess what? Glo wiped my previous 333GB together with the newly added 18.25GB, which had just been acquired from the renewal
I reached out to @GloCare via two different channels; the webchat and the 100 - VIP Call Service, and the agents from both channels said that there was nothing they could do at the moment pending when @GloWorld was done with a system maintenance which was in progress at the time.
The agents also falsely alleged that my data renewal status was set to "Cancelled" - a status, which wasn& #39;t done by me. When I asked how the system was able to deduct credit for the renewal of a plan whose renewal status was set to "Cancelled", they couldn& #39;t explain. Funny right?
