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So @DoorDash @DoorDash_Help you have a driver that shows up without a mask on, removes the tamper seal on my items, opens my coffee, DRINKS some of it and then you refuse to offer a full refund? DURING COVID-19?!
Your support member then ENDS the chat unannounced??
Your support member then ENDS the chat unannounced??
First of all, I was initially rejected a refund because of "previous account history" suggesting that is is somehow MY fault that YOUR drivers, or the venders that YOU partner with, mess up an order that I paid for, with MY money and I report it.
This led me to the chat room.
This led me to the chat room.
The fact that it's in ANYWAY argued that I should not receive my full refund, once your company was notified that my food was tampered with, especially during COVID-19 is insane. Do you not require your Dashers to wear masks at all times?? @DoorDash @DoorDash_Help
Then, your support agent AGREES to refund the FULL $20, to my original payment method, after I explained how I have no use for "credits" on DoorDash because this is one of many orders I've experienced where something is messed up, and I don't plan on using DoorDash anymore.
THEN, the support agent ENDS the chat out of no where, without confirming anything. I'm guessing because they lied and only processed a $11.85 refund, and gave me $4.00 in credits? After agreeing to refund the full $20 to my original payment method?? @DoorDash_Help @DoorDash
@DoorDash @DoorDash_Help do you understand how much of a health risk it is for one of your dashers to show up to my front door, ignore my no-contact delivery request, without a mask on; AND ALSO, remove my tamper seal, open my coffee, AND drink out of it??
I'm so mad because this is about the principle of the situation. You put my health at risk, you couldn't hold your company responsible, you promise me a refund, go back on that promise, and then cut the chat session so I can't argue it.
I'd like to add on, I feel sorry for any customer service person put in this position. I'm sure Shubh S. was doing what was told of them to do by @DoorDash @DoorDash_Help.
OH and here’s the confirmation email I was sent immediately after the chat session was ended by the agent. @DoorDash @DoorDash_Help
