Read on Twitter
So @DoorDash @DoorDash_Help you have a driver that shows up without a mask on, removes the tamper seal on my items, opens my coffee, DRINKS some of it and then you refuse to offer a full refund? DURING COVID-19?!
Your support member then ENDS the chat unannounced??
Your support member then ENDS the chat unannounced??
First of all, I was initially rejected a refund because of "previous account history" suggesting that is is somehow MY fault that YOUR drivers, or the venders that YOU partner with, mess up an order that I paid for, with MY money and I report it.
This led me to the chat room.
This led me to the chat room.
The fact that it& #39;s in ANYWAY argued that I should not receive my full refund, once your company was notified that my food was tampered with, especially during COVID-19 is insane. Do you not require your Dashers to wear masks at all times?? @DoorDash @DoorDash_Help
Then, your support agent AGREES to refund the FULL $20, to my original payment method, after I explained how I have no use for "credits" on DoorDash because this is one of many orders I& #39;ve experienced where something is messed up, and I don& #39;t plan on using DoorDash anymore.
THEN, the support agent ENDS the chat out of no where, without confirming anything. I& #39;m guessing because they lied and only processed a $11.85 refund, and gave me $4.00 in credits? After agreeing to refund the full $20 to my original payment method?? @DoorDash_Help @DoorDash
@DoorDash @DoorDash_Help do you understand how much of a health risk it is for one of your dashers to show up to my front door, ignore my no-contact delivery request, without a mask on; AND ALSO, remove my tamper seal, open my coffee, AND drink out of it??
I& #39;m so mad because this is about the principle of the situation. You put my health at risk, you couldn& #39;t hold your company responsible, you promise me a refund, go back on that promise, and then cut the chat session so I can& #39;t argue it.
I& #39;d like to add on, I feel sorry for any customer service person put in this position. I& #39;m sure Shubh S. was doing what was told of them to do by @DoorDash @DoorDash_Help.
OH and here’s the confirmation email I was sent immediately after the chat session was ended by the agent. @DoorDash @DoorDash_Help
