@jet2tweets denied me from boarding my flight today from STN -> FNC. Their reason: "the IATA passport, visa & health results state that you are ineligible to enter Portugal with your current passport and UK residence permit".

Funny though... when you enter all the details in full and accurately -- that is NOT the case.

Four separate agents were unable to provide any meaningful help while at the airport. The "best" answer I was given was a business card with a phone number handwritten on the back and was told to phone customer service for assistance.

...except that when you phone the number, it& #39;s nearly impossible to get through to someone! After several disconnections and waiting in queues, when I finally did reach a person the only help they were able to provide was "please email us so that there is a paper trail."

Wow, @jet2tweets. How helpful for travellers trying to resolve a major issue that was YOUR mistake. Hope I hear back from you within a month.

I am an experienced and diligent traveller and never expected to have such a poor experience. Why is no one available to help me?