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No matter what kind of business you run
A small number of will take advantage of you
Meaning they will abuse your return, refund and customer service policy
It happens - but it doesn't mean you should stop having great customer service
[Short Thread to ease your pain]
A small number of will take advantage of you
Meaning they will abuse your return, refund and customer service policy
It happens - but it doesn't mean you should stop having great customer service
[Short Thread to ease your pain]
Hotel example - a dude was bringing in rodents then saying the rooms weren't meeting his standards https://news.yahoo.com/2020-02-11-man-uses-pet-rodents-to-scam-hotels-into-free-stays-23923701.html?guccounter=1&guce_referrer=aHR0cHM6Ly93d3cuZ29vZ2xlLmNvbS8&guce_referrer_sig=AQAAAEXJf9SUW3HPoUv0BlIEe2EcnoYwhIFUxeehHR8qmA_WYigptqyWyduZzallsuoEOcl9GjGU9gwxvO8qUpm7Y-F4M-IRDdTGkx9tE_IhlX4PEeuMKXYBv45WwbgmY5lfKxafy8KyMOOgnji3RIiMR8AvIN7cmiOjjYmVD0BMIIIJ
Fashion example... this one is SUPER common- wearing outfits then returning them https://www.theguardian.com/fashion/shortcuts/2019/sep/18/is-wardrobing-ever-acceptable-shoppers
My wife used to be a bartender and server
She's shared with me that there are people who'll eat half the plate...
Then send it back to the kitchen
She's shared with me that there are people who'll eat half the plate...
Then send it back to the kitchen
Digital downloads
If some ppl have the balls to do the above face to face
Some ppl will "buy" your product, instantly download it then click around to get a refund
The lesson is: don't let a few bad apples crush your spirit
Maintain good customer service, it's worth it
If some ppl have the balls to do the above face to face
Some ppl will "buy" your product, instantly download it then click around to get a refund
The lesson is: don't let a few bad apples crush your spirit
Maintain good customer service, it's worth it
If you don't have a money-back guarantee...
Odds are you'll get fewer conversions
Meaning, you won't have refunds
But you'll end up with less total revenue
So again, don't sweat a few bad apples: it's just the cost of doing business
Odds are you'll get fewer conversions
Meaning, you won't have refunds
But you'll end up with less total revenue
So again, don't sweat a few bad apples: it's just the cost of doing business
