This was me! Forgot to buy insurance for my Samsung Galaxy S10+ in April 2019. But as soon as I realized it, I bought a $12.99/mo. plan from @SquareTrade. This weekend, I broke my phone, dropping it off a dock (cracked screen) and into the ocean (corrosion). 1/

Today, I filed a @SquareTrade claim online. They referred me to a repair shop in my neighborhood, who said they'd have to basically rebuild the phone. So I called SquareTrade, and the friendly rep Whitney helped me arrange for a "Rapid Repair" 2/

Within an hour, my phone was on its way to them via @FedEx overnight. Whitney promised that within 24 hours they'll decide whether to fix it or replace it with an equal or better phone. Will update this thread with more as I hear! #CustomerExperience #Insurance 3/