I decided to review the café Kawa et Garo. I tried to encourage them by positive reinforcement as I am aware that this can have repercussion on a family earning. Here are some quotes that made me reflect on consumer power and cruelty. #my315review #ccom315

“I’m being nudged into accepting the underlying premise that the power to destroy someone’s livelihood through ratings and reviews is a legitimate — even just — part of the consumer experience.” This mentality minimizes the fact that our actions can have brutal consequences.

“Through online ratings systems, consumers are being encouraged to see the cruelty of arbitrary punishment as a benefit they can enjoy”. I realized that it makes us even more egocentric and insensitive to others’ suffering which is scary.