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I know they are the best you can get in the UK right now other than one other company which isn& #39;t in my area yet.. but PLEASE NEVER get @vmbusiness. I have had nothing but issues with them, even back when I had @virginmedia I had issues.. let& #39;s just say, avoid if you can.
This is a thread of all the issues I& #39;ve had so far, so keep an eye on this as I& #39;ll be updating it as I experience them.
#1 - In my venture to move to Virgin Media from Plusnet they lost our landline number for 2 weeks causing us to have to contact multiple people to make them aware our landline would be out of use.
#2 - Internet Issues; Starting only a month after we received our router and gained access to our internet and landline again, we started to experience regular dropouts which led to a lot of missed work and not being unavailable costing me money.
#3 - These issues continued, some weeks no issues would arise but then they would return to happen as often as before.
--Moved to Virgin Media Business--
#4 - During the movement process to move to Virgin Media Business they made us call each team separately because they couldn& #39;t communicate with each other causing a lot of confusion which led to time without an internet connection and losing our landline again.
#5 - Once we finally got our move complete, having to spend over £100 just on re-installation of the new modem, everything SEEMED well for a while...
#6 - After 1 week exactly, the wifi kept dropping out and we weren& #39;t able to connect from any further than the room it was in without it disconnecting us. An engineer came out just to confirm the modem wasn& #39;t capable for the number of connected devices.
#7 - To lighten the load on the in-built wifi of the modem, I bought another router which was a lot better and put the Virgin Media Modem in Modem Mode so all it had to do was forward internet traffic to my new router.. this only lasted for so long.
#8 - A couple weeks pass and my internet drops out again but the new router reports the internet connection from the modem was lost, further investigation proves that the modem lost connection to Virgin Media.. random outage right? No.
#9 - Following the first outage since the new router, they only happened more and more, which led me to have at least 2 engineers per week turn up to take a look but they just kept checking the cables to see if they were fine and they were...
#10 - Now these dropouts continued to happen from about February 2020 - now.. and it was only recently that the dropouts seemed to cease but that this rant isn& #39;t over yet..
#11 - Following recent events, since the 29th September 2020, I have had my speed cut from 500mbps Download, which I pay for, down to an average of 60-80mbps Download. I& #39;ve called many times but they continue to make excuses.
#12 - It is now the 10th of October 2020 and the issue is still not fixed. I have called on 29th Sep, Last Tuesday (6th October) and today and every time they have put it down to & #39;an outage in your area& #39;, which isn& #39;t true.
#13 - After all these different engineers throughout my time with this terrible ISP, the last one that turned up checked everything again and said & #39;it& #39;s an account issue& #39; and they seemed pretty sure of it but despite my efforts to contact the accounts team, nothing.
#14 - I have tried many times since the speed issue started to contact the account team and I& #39;m either refused access to speak to the account team by the fault tech or they say they can& #39;t help me until the & #39;outage is solved& #39;, which was meant to be & #39;solved& #39; on the 8th October 2020
#15 - I will post more updates as I get them.. prob not going to stay with them for much longer... I have a big patience for even staying with them for this long.
I will also add that an Engineer has been arranged again to & #39;check again& #39; soon.. for useless reasons.
I will also add that an Engineer has been arranged again to & #39;check again& #39; soon.. for useless reasons.
#16-A - Less than an hour ago, I called Business Customer Care and was put through to a very nice person who did their best to help, but all they could do was go against what the technician told me and said & #39;there is no account issue& #39; and that & #39;there is a downstream issue& #39;
#16-B - I was also informed that due to my speeds being this low since the start of the month, about a month of credit has been added to my account, due to their SLA, which is legally provided.
