A few weeks ago @TheAthletic announced some interesting product updates.

One of them — its Real Time tab containing a mix of rolling news and journalist comments — is v interesting for any org with a reader revenue model.

A few thoughts…

[thread/9]
For folks who aren’t subscribers, Real Time is a new place (primarily in the app) where The Athletic’s new breaking news service is mixed with ‘real-time snippets from our experts’ ( @AlexKayJelski’s words).

https://twitter.com/theathleticuk/status/1303574103857790976">https://twitter.com/theathlet...

[2/9]
It has two sections: one for clubs/leagues you’re following and one for Trending (content across The Athletic).

The feed contains the occasional story but mainly snippets authored by reporters.

Here’s what mine looks like today:

[3/9]
The snippets are what is interesting: 30-70 mini-reports from its reporters on everything from transfer rumours to team news to fan reactions to stories. Presumably done smartly through The Athletic’s CMS.

Frankly, it’s not dissimilar to Twitter.

[4/9]
There’s another aspect to the updates: discussion.

On each one: you have:
- Other Athletic reporters’ comments, called Reactions (which act like Stories)
- Subscribers leaving comments (like a traditional thread)

It’s a new kind of product. Take a look of @PhilHay_
[5/9]
I don’t know about The Athletic’s product strategy but I& #39;d wager Real Time is trying to do two things:
1. Make subscribers check in more regularly (=reduce churn)
2. Create an exclusive online environment (=reduce churn)

It’s an engagement play with a lot of $$$ at stake.
[6/9]
If you’re a sports fan, you’ll know a lot of discussion happens on Twitter but not without difficulties — fans gatecrashing threads, trolling rivals etc

The Athletic seemingly wants to become an alternative destination for fans (not the worst idea ever IMO)
[7/9]
It has the side effect of getting staff to focus attention on *paying* readers as opposed to masses (where I’ve worked, this has been a tough habit to break).

How The Athletic manages that with ongoing growth via social media will be interesting.
https://www.theguardian.com/media/2019/dec/21/bbc-could-restrict-journalists-twitter
[8/9]">https://www.theguardian.com/media/201...
I’ve long wondered which outlet would be brave/smart enough to have a reporter answer readers questions rather than write a 600-word piece.
https://twitter.com/benwhitelaw/status/1073607702369263617

This">https://twitter.com/benwhitel... feels the closest any major news org has come to doing that, both in product and in practice.

[9/ends]
You can follow @benwhitelaw.
Tip: mention @twtextapp on a Twitter thread with the keyword “unroll” to get a link to it.

Latest Threads Unrolled: