As the world sees some seriously shitty things happen, I want to rant about my world problem. @OnePlus_IN makes some brilliant phones, but their online support @OnePlus_Support is by far THE WORST that I’ve ever experienced. Here’s a thread why. (1/10)

OP has a program that awards users points on successful referrals, which could till a few months back be redeemed for Amazon vouchers. Sis ordered a 7T in November last year using my code and on Dec 6 I got a mail about referral points being on their way. @OnePlus_Support (2/10)

All tasks (IMEI registration etc) were duly completed, and I expected referral points (which amounted to a ₹1000 Amazon voucher) to be credited soon enough. But they weren’t. When contacted, I was told nothing needs to be done and they’ll be credited soon @OnePlus_Support (3/10)

On Jan 16, I reached out again and was then told that since the points weren’t automatically credited, I can’t get the points. But I can get a voucher for OnePlus worth ₹1000. Which I obviously said no to. I was then told that the case will be escalated. @OnePlus_Support (4/10)

Over the next few months, I reached out to their online support multiple times and was everytime told that they can offer me OP vouchers instantly, but will escalate the case for Amazon vouchers. No escalation or ticket Id was provided. @OnePlus_Support (5/10)

On September 7, having completely given up, when I reached out asking for the OP voucher, I was told that they’ll escalate the issue (Case ID: 200907-005040) and see what can be done. And that I’ll get a reply within 72 hours. I got no reply. @OnePlus_Support (6/10)

Then I reached out around 18-20 September and was told that the issue has been escalated to “higher authorities” and it’ll take 5-7 working days. That I shouldn’t worry and I’ll certainly get a reply. Obviously, as you may have guessed, I didn’t. @OnePlus_Support (7/10)

Then I reached out today (September 30) around 4:00 PM IST and was told that I’ll get a callback by 8:00PM IST. Again I was told that I need not worry, and by all means I’ll receive a call by the given time. But guess what? NO CALL. @OnePlus_Support (8/10)

@getpeid @OnePlus you spend millions on products, advertisements and launches, even making movies and what not, but if you can’t rectify a simple mistake that YOUR OWN TEAM/SYSTEM has committed, it won’t be long before loyal customers start to move away. @OnePlus_Support (9/10)

Mom’s planning to buy a phone next month, and while the Nord fits the requirements, we are not too sure about buying any more products of a company with such terrible service. It’s not about the palry ₹1000, but about how you treat customers. @OnePlus_Support (10/10)
RANT END