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@ACTFibernet I& #39;ve downgraded my 12 month plan to a monthly plan on your app and you& #39;ve disconnected my connection stating "frequent connectivity issues"?
Q1. Why have you disconnected and when will you restore?,
Q2. What KS "frequent connectivity issues"?
I& #39;ve attached the paymnt
Q1. Why have you disconnected and when will you restore?,
Q2. What KS "frequent connectivity issues"?
I& #39;ve attached the paymnt
@ACTFibernet Thanks for not replying. I& #39;ve called your CS and stayed on wait for ~7mins.. I heard some background noise and the call got disconnected, after the IVR told me I was 3rd on the queue.
@ACTFibernet second attempt.. now calling the other number.. got connected.. The CSR tells me they didn& #39;t get the 1-month amount.. what& #39;s the SMS about then?
Not the CSR says, I paid 15K!! When I ask her when? she put me on hold again.
She& #39;s come back and says I have to pay 1500 more..
Now she says the problem is at their end and it won& #39;t happen again!!
Now, she has stopped talking completely. She& #39;s put me on hold on and off probably to see if I& #39;ll drop the call.
Sent a mail to escalation@actcorp.in as per https://selfcare.actcorp.in/web/blr/153-complaint">https://selfcare.actcorp.in/web/blr/1... and I got this.
Got on to another call with a CSR called Micheal. He atleast raised a reconnection request (reference ID-SR10146201219056). While the SMS says 48 hrs, Micheal mentions, it will happen in 4 hrs. This is typical ACT CS - the only aim is to figure out how to get rid of the customer.
