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@ACTFibernet I've downgraded my 12 month plan to a monthly plan on your app and you've disconnected my connection stating "frequent connectivity issues"?
Q1. Why have you disconnected and when will you restore?,
Q2. What KS "frequent connectivity issues"?
I've attached the paymnt
Q1. Why have you disconnected and when will you restore?,
Q2. What KS "frequent connectivity issues"?
I've attached the paymnt
@ACTFibernet Thanks for not replying. I've called your CS and stayed on wait for ~7mins.. I heard some background noise and the call got disconnected, after the IVR told me I was 3rd on the queue.
@ACTFibernet second attempt.. now calling the other number.. got connected.. The CSR tells me they didn't get the 1-month amount.. what's the SMS about then?
Not the CSR says, I paid 15K!! When I ask her when? she put me on hold again.
She's come back and says I have to pay 1500 more..
Now she says the problem is at their end and it won't happen again!!
Now, she has stopped talking completely. She's put me on hold on and off probably to see if I'll drop the call.
Sent a mail to escalation@actcorp.in as per https://selfcare.actcorp.in/web/blr/153-complaint and I got this.
Got on to another call with a CSR called Micheal. He atleast raised a reconnection request (reference ID-SR10146201219056). While the SMS says 48 hrs, Micheal mentions, it will happen in 4 hrs. This is typical ACT CS - the only aim is to figure out how to get rid of the customer.
