Read on Twitter
Why am I the victim between @fidelitybankplc & @Shoprite_NG.
why do I feel so helpless as a customer because of nonchalant attitude of these SP for almost 2months.
on the 11 of August, I went to shoprite, Lagos to buy. During payment, the POS transactions were not successful
why do I feel so helpless as a customer because of nonchalant attitude of these SP for almost 2months.
on the 11 of August, I went to shoprite, Lagos to buy. During payment, the POS transactions were not successful
as they tried several times before I was asked to use the ATM and I paid my bill in cash about N18,649. 71. @cenbank After a few days I realized that I was debited twice after I had paid cash to shoprite for the same groceries.
I escalated this fidelitybank
I escalated this fidelitybank
I received a reversal alert after 3week for N18,649.71 instead of N37, 299. 42. @NMDOkonkwo
I went back to fidelity bank but the branch manager turned me down referring me to shoprite Nig. I went to shoprite, the Admin. manager confirmed that cash was received
I went back to fidelity bank but the branch manager turned me down referring me to shoprite Nig. I went to shoprite, the Admin. manager confirmed that cash was received
for the items I bought, she still referred me back to my bank to reverse the second debit, however my bank manager said it out of their control, that my issue is between shoprite and me.
@joshua_gjosh4 its obvious that @fidelitybankplc dont have a good customer service support for her customers because all channels of escalations (WhatsApp, Twitter DM calls to customer service and visit to the branch) seems abortive.
At the end @Shoprite_NG and @fidelitybankplc want me to get exhausted and let go of my money because they don't have integrity and value for customer service @FocusOnRemains @ChikeMustafa
I hope my escalation is resolve ASAP so I won't get exhausted as planned
I hope my escalation is resolve ASAP so I won't get exhausted as planned
@ayemojubar please help retweet this thread so it can get the necessary attention I'm almost give up on my money
