My experience with @Rogers internet and the worst customer service I& #39;ve ever seen, a thread.

Like many people, I am working from home. This requires reliable internet. I have been having issues with my internet dropping many times each day, all summer.
I first contacted @RogersHelps (by phone) on August 14. They said it seemed to be a signal problem with my building and a technician would be sent out. August 15 I received a text saying someone checked and no problem was identified.

My internet continued to drop.
I called again August 25 and they suggested I try a new modem. My "new" (refurbished) modem arrived the next afternoon and despite being told I could just hook it up, I did have to call again to get it activated. Ok, got it up and running.
Even with the new modem the problem continued. I called again Sept. 1st and this time they said it was an issue specific to my apartment. We scheduled an appt for a technician to come September 3rd.

The appointment window came & went. No one called or showed up for the appt.
It& #39;s also worth noting that on Sept. 3, the day the appointment was scheduled, my internet dropped 13 times. On average it drops at least 4-6 times each day but sometimes it& #39;s more. Imagine trying to have meetings and calls online like this.
I called Sept. 3 to ask what happened. Apparently the appt was booked as "pending" but a technician was never assigned. A 2nd appt was booked for Sept. 8th (next available time I could do) & a follow-up call was set for Sept 9th. A credit was applied to my account for my trouble.
If you& #39;re still reading you won& #39;t be surprised to find out that no one called or showed up on Sept. 8th and no one called me back as scheduled on Sept. 9th. While the credit was appreciated, I still need reliable internet.
On Sept. 11th I went a different route: submitted an online form & asked for an email response. I checked the "email" option for preferred contact. Guess what happened? That day someone PHONED me. Left a message that they would call again.

Sept 14th someone did call again!
This time it was someone from the Customer Escalation Dept. They scheduled me a (now 3rd) appt for Sept. 16th and a follow-up call was set for Sept. 17th. Can you guess what happened?

No technician called or came on Sept. 16th.
Appointments 0 for 3 now.
Sept. 17th I did get my follow-up call! Apparently the order "didn& #39;t go through." That afternoon I received a voicemail telling me a (4th!!!) appt was set for Saturday, Sept. 19. No one confirmed if I was actually available, it was just set. No call back number to confirm.
Sept 19th (appointment #4) came and went. No one called me. I received a follow up call Sept 21 and was told the appt was cancelled because "no one was home." I asked how the technician reported that since NO ONE CALLED ME. I guess the technician had better things to do that day.
So on Sept. 21st I scheduled my 5th (FIFTH!) appointment & was ASSURED a technician would come today, Sept. 22, between 2 and 4pm.
I guess you& #39;re consistent Rogers, you are now 0 for 5.
No one called, no one came.

My internet dropped 9 times today BTW.
What kind of company schedules 5 appointments and calls/shows up for 0?? One that doesn& #39;t want your business. The best part is, the issue is most likely OUTSIDE and no one even needs to come into my unit. It doesn& #39;t matter though since no one is going to investigate the problem.
The moral of this story is: if you need reliable internet at home do not go with Rogers. I& #39;ve been a customer for more than 5 years but it looks like it& #39;s time for a change.

End of thread.
You can follow @MarshaDuggan.
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