Dunno who "Wayne" is, but Comcast sent me HIS hardware instead of MINE.

Live-chatting with a tech from Comcast/Xfinity.

This is definitely not my package.

Their scripted attempt to blame UPS was thwarted by the address on the package, which belongs to me, and Sandra, and exactly zero Waynes.

Now I'm live-chatting with a fellow from Sales, who is appreciative of my time and patience, and that's rarely a good sign, because I can expect them to demand more of it very, very soon now.

The conversation started out promising. I asked if he had the chat log from the tech, and he said he did, and asked me to wait while he read it.

That's awesome!

Now he's asking questions which cast doubt on whether he did the homework. *sigh*

Aaaand he wants to transfer me to a tech.

If this was an episode of Mary-Go-Round, I'd get to take a drink now.

The good news/bad news:

Bad news: I'm still having this chat, and am on my third probably-an-actual-human now.

Good news: There's a non-zero chance my existing hardware will work with the upgraded line.

I do try to be polite. I even scrolled up to make sure I had the spellings correct for the previous names.

So I'm hatting with a tech who is (theoretically) about to throw some switches on his end which will affect my internet connection, and I realize that when he says "please stay connected" while he reads the summary, he might not be talking to me. He might be praying.

(except I'm CHATTING, not "hatting." Stupid tyops, riuning everythig)