#fitbit offered me a discount towards a new device
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they did the same and this person had enough!
#fitbit firmware update did not go through. forums said factory reset and then try. factory reset broke the watch.
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this person has a valid point
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i did contact @FitbitSupport as the person below suggests.
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i too work in support, but i must say this was some jump to a case closure
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#fitbit
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