You have to be really deeply concerned... you know why? Coz the brand that your bosses painstakingly built, has now cracks and konti na lang malapit na tumumba. Nasa IT and Tech industry pa naman kayo and you’re up against telco GIANTS. The only way you can survive is to have + https://twitter.com/converge_csu/status/1307714207333318657">https://twitter.com/converge_...

reliable, reachable, attentive and result-driven employees, particularly, in customer service. Yang internet service, maraming variables dyan pero ang solid customer service... that is controllable. You had the chance @Converge_CSU to maximize coz yong iba lousy talaga ++

But lo and behold, you probably have the worst customer service! With personal data being leaked online and now rape threats from employees that hold managing positions in your company. Where is the biz ethics and professionalism? These employees are not neophytes. +++

How can they set good working and behavioral standards to the people they manage? And yes, whatever they do that’s work related, whether in social media or outside of work place... yes, IT REFLECTS ON CONVERGE. @Converge_CSU

Your customers have every right to demand SUPERLATIVE service from you. You owe them that. If they voice out their discontent, then you have to be deeply concerned coz that’s an opportunity for your giant competitors to POUNCE on you. And that’s what happened in Liza’s case++++

You were schooled by a giant! Instead of acknowledging what’s lacking and improve, your employees dug a deeper sh!t for you to lie down and roll over.

It’s so messy that it makes me think that finally this issue must have reached higher management @Converge_CSU +++++

Upper management should take this seriously. It’s not just infra that they need to worry about. They need to take serious note on how customers and prospects are being managed. WOM is pretty strong. Mag-IPO pa naman kayo @Converge_CSU

From a subscriber. Now rethinking.