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Update on the overnight system maintenance:
1. Funds are safe.
2. The maintenance will likely take 24-48 hours
What happened? See thread below.
1. Funds are safe.
2. The maintenance will likely take 24-48 hours
What happened? See thread below.
- DB issue on Exchange caused an outage (root cause still being investigated)
- some users took advantage of the outage to manipulate ETH/USDT price
- they locked in gains by selling to other coins en masse
- tried to withdraw, were blocked by risk systems
- some users took advantage of the outage to manipulate ETH/USDT price
- they locked in gains by selling to other coins en masse
- tried to withdraw, were blocked by risk systems
Since the risk systems kicked-in almost immediately, our monetary loss from this event is negligible.
How is this going to be resolved?
- some illegitimate trades will be reversed and balances restored
- it's a complex, time consuming process, hence long downtime
How is this going to be resolved?
- some illegitimate trades will be reversed and balances restored
- it's a complex, time consuming process, hence long downtime
My apologies to all our users.
The team will be on it 24/7 until we are back online.
We will learn from this outage and strengthen all systems accordingly. We will be posting regular updates as we get a more accurate timeline to resume trading.
The team will be on it 24/7 until we are back online.
We will learn from this outage and strengthen all systems accordingly. We will be posting regular updates as we get a more accurate timeline to resume trading.
