Okay, so I got bumped today from @bbcwm, but basically what I was going to say was: It's all well and good for the government to have guidance like 'Book a test online if you have X symptoms', but the gatekeepers in local institutions don't necessarily know that (i.e., whoever

picks up the phone at a primary school) and the website doesn't actually work. Have you, person telling me to book a test, tried to actually book a test? Of course not. So my experience with my daughter was being told different things by different people, all who were

acting in good faith, but didn't actually know what the policies are. Moreover, the tools actually have to work. You can say there are many different testing centres in Wolverhampton and Birmingham, but the site doesn't show you them or give access to them. You

literally can't get a test if you need one. So save us all the platitudes about it, and telling us to do things that can't actually be done. Admit the system is not working and that it needs to be fixed. Stop treating people like children. So much of this is so patronising and

then people behave like children. It's a massive problem with this government. Saying something works and then treating people like idiots when we say it doesn't work is frustrating af.