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So @TELUS/ @telusmobility rat fucked me today, all in the name of "information security". Which I find ironic as hell, given what I do for a living.
So buckle up, & #39;cause I& #39;ve got some griping to do.
So buckle up, & #39;cause I& #39;ve got some griping to do.
I have three mobiles on a corporate account. I need to port them to a consumer account to pay for them myself. This should be straightforward, but multiple *HOURS* in to talking on the phone with the support person ended in failure.
At some point in the past my social insurance number was compromised. Hurrah. Who& #39;s wasn& #39;t?
As such, there& #39;s a flag on my account that says "don& #39;t do credit things for this person without unspecified extra security". So far, fair enough. This is the way the system SHOULD work.
As such, there& #39;s a flag on my account that says "don& #39;t do credit things for this person without unspecified extra security". So far, fair enough. This is the way the system SHOULD work.
But here& #39;s the thing: Telus& #39; *only* way to verify who I say I am is to show up in person at a Telus store. And the nearest Telus store to me is FOUR HUNDRED KILOMETRES AWAY. That& #39;s 4 hours by car. Each way.
Oh, and I& #39;m at extreme risk for COVID-19, too.
Oh, and I& #39;m at extreme risk for COVID-19, too.
So @TELUSsupport want me to travel EIGHT HOURS just to show my ID to some in-store staffer, *quite literally risking my life in the process*, just for the honour of remaining their customer.
Get fucked, @Telus. THIS is your "commitment to rural Canadians"?
Get fucked, @Telus. THIS is your "commitment to rural Canadians"?
Apparently, @TELUSsupport personnel do not have any procedures by which they could use any of the dozens of video phone applications to stare at my face for 5 seconds, then stare at my ID.
But let me get to the really GOOD part here, because that isn& #39;t even it yet.
But let me get to the really GOOD part here, because that isn& #39;t even it yet.
What& #39;s REALLY outrageous is that @Telus has a division called @TELUSHealth, in which they peddle a "do your doctor appointment by video" telehealth application, in which you can do whole doctor& #39;s appointments, get prescription refills, etc.
So apparently I can use a FREE telehealth application to get prescriptions for restricted medicines, but @TELUSsupport literally cannot verify that I am who I say I am using the same technology. Because @TELUS...something something marketing bullshit about being a tech company!
I am absolutely beside myself that @TELUS is quite literally saying I need to shove myself and my wheelchair into a car, drive eight hours, and *risk my life* just to be their customer. When I already AM their customer. In their system. Paying them fine. FOR OVER TWENTY YEARS.
And the hell of it all is that I could absolutely just pay for the two years of the contract right up front. Literally "here& #39;s my credit card, just charge it", and it wouldn& #39;t mean a thing to me one way or the other.
I am going to take a few minutes to cool down, and then I am going to write a note to the national regulator about how @TELUS places irrational restrictions on @TELUSsupport, ultimately resulting in a refusal of @telusmobility to provide service to rural Canadians.
I full intend to bring my many and varied local politicians up to date on this issue, and write a full account of the even for @OpenMediaOrg to add to its pile of evidence saying "Telus is taking federal dollars and then lying about providing service to rural Canadians".
Oh, and @Telus is the monopoly provider in my area. For mobile, internet, AND land lines. Given that, I& #39;ll also be reaching out to my lawyer, and we& #39;ll be looking into whether or not this counts as legal discrimination. Off the top of my head I can think of a few legal theories.
I am also tagging @proctor_jason on this thread, because, IIRC, this is his beat, and @ValemountAndru because he& #39;s local.
