The most exhausting people are the ones who believe themselves to be so open-minded and so well-intentioned that they are offended if you try to tell them they've done or said something problematic and hurtful.
If Person A is out and about and unknowingly causes Person B to fall and hurt themselves, and someone says to Person A, "Hey, you made Person B fall over and get hurt," the generally appreciated response is for Person A to turn to B and go, "Oh, I'm so sorry—do you need help?"
Why is verbally causing hurt any different?

The response should NOT be, "I didn't mean to, so I refuse to acknowledge that I inadvertently hurt you."

It also should NOT be, "Here are all the reasons why you should not feel that I have hurt you."
It also should NOT be, "This is how you telling me that I have hurt you actually hurts ME."

When we think about it in the context of Person A causing Person B to fall and, say, break a bone, this sounds absurd.

So, WHY. Why is it any different for a verbal hurt? (It's not.)
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