@KotakCares wow! Excellent service that I am getting everytime from Kotak.. Kudos! Initially mine was a corporate salary account..charges has been laid..so I was forced to visit home branch for account conversion..N then riased a request for conversion in last December..(1/n)

Surprisingly I got the best service out of you guys can offer.. Imagine..Literally It took 6 - 7 months to get this converted frm ur end.. When I raised my concern about the same.. you ppl just apologised nd reinitiated a refund for the amount debited after December..(2/n)

Nd now again history repeated one more time..When I enquired about the same..answer dat I got really stunned me out! Since I am holding a platinum debit card I have been charged..as previously mine was a corporate account they haven't charged me any..(3/n)

But now, as mine is no more a corporate account..nd as I am holding a platinum card..they charged me.. Nd if incase If i haven't downgrade my card..Same charges will be laid annually.. they said..kudos! Really getting frustrated with this kind of services from kotak...(4/n)

Kotak need to address few of my issues here dat I do have..
1stly..Is account conversion means half baked conversions(account will be converted but not debit card) ??

2ndly, charges are laid for last annual period,Out which Majority period mine is a corporate account (5/n)

Except for the last 2months...so why charges then??

3rdly, do I need to really visit branch everytime to get resolutions.. especially in this pandemic situation??

Fed-up with this kind of laim excuses from Kotak.. Right now! I Just wana close my account at any cost..(6/n)

@KotakCares needs to adress this... If not.. Will be taking this to the extend what ever I can... Will be updating this thread based on kotak's reply to this (7/n)

Update! It seems kotak doesn't wana answer this... Just giving a bot kind of response.. Not justifying to the questions dat I raised.. Let see..

Update! As @KotakCares haven't provided proper update.. Closing my account today!

Update 2: Fentastic work & support frm @KotakCares One of the pathetic service that anyone can experience ever.. You guys have been troubling me lyk anything..Initially it took 6 months fr the account conversion..That too a partial conversion..due to which i been charged

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And now..last week raised a request for account closure..Till now it's not yet done..I really Fed-up with this kind of service..N i really don't get this..what's the point in visiting kotak bank n raising request for account closure?? Is it of no use??..

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I been tweeting regarding this fr a while now..its a complete failure frm kotak's end..I know it's huge thread.. Nd i haven't received any proper response frm them.. People who have gone through this thread..i appreciate ur patience..please retweet..

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..So that atleast few will comes to know about this..n they can avoid/stay away from this fraudulent banking service @KotakCares #kotakdontcares