This is consumer fraud - Pt. 1: My husband and I purchased a brand new dishwasher in June and shortly after installation it stopped working. We reported the problem and workers were sent to do repairs.
@Lowes & @Samsung @SamsungSupport & @SamsungUS & @WilliamTongCT @CRAdvocacy

This is consumer fraud - Pt. 2: After the first repairs our new dishwasher broke again. More workers were sent out. This time they said the appliance is defective and should be replaced. @Lowes & @Samsung @SamsungSupport & @SamsungUS & @WilliamTongCT & @CRAdvocacy

This is consumer fraud - Pt. 3: It has now been 3 MONTHS and Samsung is refusing to replace our defective appliance. We have been hung up on, insulted, and kept on hold for hours. @Lowes @Samsung @SamsungSupport @SamsungUS @WilliamTongCT @CRAdvocacy @WTNH @NBCConnecticut

This is consumer fraud - Pt. 4: We have taken days off work to accommodate Samsung's repair schedule and lost hours on hold. Yet we still do not have the product that we purchased @ Lowes. @Lowes @Samsung @SamsungSupport @SamsungUS @WilliamTongCT @CRAdvocacy @WTNH @NBCConnecticut

This is consumer fraud - Pt. 5: We are owed a new, working, replacement of the appliance that we purchased, including installation and removal of the defective unit. @Lowes @Samsung @SamsungSupport @SamsungUS @WilliamTongCT @CRAdvocacy @WTNH @NBCConnecticut

This is consumer fraud - Pt. 6: Samsung & Lowes please address this situation immediately. #Fraud #CustomerService #Review #FraudWatch #Connecticut #Samsung #Lowes
@Lowes @Samsung @SamsungSupport @SamsungUS @WilliamTongCT @CRAdvocacy @WTNH @NBCConnecticut

@bbb_us Please help, we are victims of consumer fraud. Please see thread.

@Samsung has refused to provide the goods and services that we paid for. Their customer service is useless and they have refused to give us a call back number. #samsung #fraud #fraudwatch

@lowes are you aware that you are working with a company that does not uphold the integrity of your brand? We purchased a @Samsung appliance that turned out to be defective, 3 months later they're refusing to provide us with the goods and services we're owed.

@CRAdvocacy @ConsumerReports @CES @beuc @aarpfraudwatch We are victims of consumer fraud. Please see thread. Help!

@SOTSMerrill Please help #consumerfraud

Now we're being asked by @Lowes to start over from the beginning. We puchased our @Samsung appliances over 3 months ago, have taken days off work to address this, and still don't have what we paid for. Is this the #CustomerExperience we can expect? #Fraud

@CAG_A can you help us? #FraudWatch

@CTDCP can you help us? #FraudWatch

@aarpfraudwatch can you help us? #FraudWatch #CustomerExperience #Fraud #Connecticut