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As promised, we are back with a resolution update on the reported compromise of Funmi Oyatogun's Cowrywise account. https://cowrywise.com/blog/official-statement-from-cowrywise-customer-support-team/
On April 16 and April 23, 2020, funds were transferred out of Funmi’s Cowrywise account without her knowledge. Her correct personal credentials were used to access her account on the two different occasions.
Cowrywise sends withdrawal email alerts to customers. However, because Funmi didn’t see these emails in her account, we suspect the perpetrator had access to her email account and deleted the notifications to conceal the withdrawals.
On April 17th, Funmi made a withdrawal from her Cowrywise account using the same credentials and confirmed the receipt of the withdrawal notification in her email account.
The case was reported to us on April 27, 2020 and we swung into action. Restrictions were immediately placed on the two suspected accounts.
Between April and May, the account holders wrote mandates for fund reversals. However, these were not immediately honoured by the banks and led to a further drag of resolution.
Thankfully, four months of work have finally paid off. As of today we are glad to announce that the case has been resolved, and the funds have been credited to Funmi from the concerned accounts. We empathize with Funmi for being a victim of this unfortunate experience.
We do, however, acknowledge that throughout the course of this investigation, we failed to keep Funmi properly informed of progress as much as we should have, and address her ongoing concerns.
We remain highly committed to the security of you, our customers, their funds and their information. And we will always have your back.
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Tap the attached link to view our full press release on this issue. https://cowrywise.com/blog/official-statement-from-cowrywise-customer-support-team/
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Tap the attached link to view our full press release on this issue. https://cowrywise.com/blog/official-statement-from-cowrywise-customer-support-team/
