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I have been a host with @Airbnb since last year and their management of the #COVID19 situation has left me dumbfounded. Throughout this tough times they have been leaching money off the hosts in case of emergency covid cancellation. @AirbnbHelp (1/n)
So, ever since covid began we had stopped accepting bookings and even if there were some bookings made through & #39;instant book& #39;, we cancelled them and this is the message we would shown at the time of cancellation by airbnb. (2/n)
Now, I cancel a single booking due to covid scare and rest two due to my father& #39;s heart surgery for which he had to be shifted to a isolated place and the Airbnb listing was the only safe option in the time of covid. (3/n)
So, I go ahead and cancel the up coming bookings and I get the same message as above & #39;This cancellation will be penalty free& #39;. Even in my wildest dream I could not imagined that Airbnb were playing out a scam in the time of Covid19. (4/n)
I only realise about the scam when one of my payment of 11800 INR is not cleared through by @Airbnb, so I go into the future transaction page and find 19,000 INR worth of cancellation penalty 
https://abs.twimg.com/emoji/v2/... draggable="false" alt="đź" title="Gesicht mit offenem Mund" aria-label="Emoji: Gesicht mit offenem Mund"> (5/n)
(5/n)" title="I only realise about the scam when one of my payment of 11800 INR is not cleared through by @Airbnb, so I go into the future transaction page and find 19,000 INR worth of cancellation penalty https://abs.twimg.com/emoji/v2/... draggable="false" alt="đź" title="Gesicht mit offenem Mund" aria-label="Emoji: Gesicht mit offenem Mund"> (5/n)" class="img-responsive" style="max-width:100%;"/>
There is no service exchanged, after each cancellation I get a message of no penalty and in the background without sending a single mail about the penalties they are leaching into my earnings. What more? (6/n)
They (a middlemen) charge the entire amount of the service from the service provider https://abs.twimg.com/emoji/v2/... draggable="false" alt="đ€" title="Denkendes Gesicht" aria-label="Emoji: Denkendes Gesicht"> how does this comply with any company& #39;s policy? As they have been stating repeatedly during my attempts to get my earnings (7/n)
They even stoop to the level of asking me for my father& #39;s surgery documents and when I provide them with even that, they indecently reply that this should have been submitted earlier. (8/n)
Why the hell would I bother about submitting dad& #39;s illeness papers when my father is very critical, when it clearly states there is no penalty being charged on me and when there is a fucking pandemic on the rise?? (n/n)
